9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2271-2280 out of 2496
AU
Anonymous User
12/09/18
"It's not bad"
What do you like best about Intercom? The help it gives to others aside from myself What do you dislike about Intercom?
AU
Anonymous User
12/07/18
"Not complicated"
What do you like best about Intercom? How easy it is to set up and use. Able to communicate with the entire team. What do you dislike about Intercom?
AU
Anonymous User
12/01/18
"Quality & Ease"
What do you like best about Intercom? Marketing emails do not get lost in the shuffle, and customer success is able to contact unhappy customers What do you dislike about Intercom?
AU
Anonymous User
11/30/18
"Excellent choice for a support app"
What do you like best about Intercom? Intercom connects via Segment – making it incredibly easy for Segment users like us to add Intercom to our app. Intercom does a great job of tying together the pillars of support/user interaction: responding to tickets, automated support/onboarding messages and emails, and a user-facing knowledge base. The app is clean, easy to use, and bug-free, with plenty of useful integrations.
AU
Anonymous User
11/26/18
"Great Online Chat Platform with great trackability "
What do you like best about Intercom? Very in depth features that allows the team to be able to track individual chats and pull out history records. Also able to see which team member has responded and what the status of the client request is at. Definitely a good chat support system for a small enterprise.
AU
Anonymous User
11/24/18
"Endless options "
What do you like best about Intercom? When you think of something you want to do ... there WILL be a way to do it! What do you dislike about Intercom?
AU
Anonymous User
11/24/18
"Endless options "
What do you like best about Intercom? When you think of something you want to do ... there WILL be a way to do it! What do you dislike about Intercom?
AU
Anonymous User
11/20/18
"Okay product, a lot of bugs and slow support"
What do you like best about Intercom? The widget is nice, and the API is not bad. For basic stuff the tool is solid What do you dislike about Intercom?
AU
Anonymous User
11/20/18
"Nice interface"
What do you like best about Intercom? The interface is easy and modern. It looks great to customers What do you dislike about Intercom?
AU
Anonymous User
11/16/18
"Fast track your customer success!"
What do you like best about Intercom? As an engineer, I LOVED how easy it was to integrate into my website. Literally just copy and pasted a snippet and made some modifications, did some testing, and bam! We were live with Intercom. Only took 1-2 hours.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].