9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2251-2260 out of 2496
AU
Anonymous User
01/29/19
"Great tool for speedy replies!"
What do you like best about Intercom? We love using intercom because it was allowed for us to bring our response rate down below 4 minutes for our customers. We’re very proud of the response rate we have been able to achieve with Intercom.
AU
Anonymous User
01/29/19
"Great chat service! "
What do you like best about Intercom? I have had a great experience with the chat service. It’s easy to use and intuitive. The tagging feature is great, as well as the built-in knowledge base and reports.
AU
Anonymous User
01/29/19
"Great tool for speedy replies!"
What do you like best about Intercom? We love using intercom because it was allowed for us to bring our response rate down below 4 minutes for our customers. We’re very proud of the response rate we have been able to achieve with Intercom.
AZ
Amir Z
01/18/19
"Smooth experience that achieve the job target"
What do you like best about Intercom? It had a very nice UI & UX experience also the support team is very helpful and friendly and listen to your feedback carefully
AU
Anonymous User
01/17/19
"Tries to be everything and lacks focus"
What do you like best about Intercom? User engagement metrics and filters to get lists is good but nothing outside of what other similar tools can do What do you dislike about Intercom?
AU
Anonymous User
01/17/19
"Intercom review"
What do you like best about Intercom? Super personal interface. Our clients love that it feels like a traditional chat interface and not a laborious support ticketing system.
AU
Anonymous User
01/15/19
"Love Intercom!"
What do you like best about Intercom? - ease of use - friendly and helpful support team
AU
Anonymous User
01/15/19
"Excellent Support"
What do you like best about Intercom? Intercom makes it easy to track our customers, provide support, and manage our knowledge base all in one place. Plus they have amazing customer support that is always very quick to respond.
AU
Anonymous User
01/14/19
"Great customer experience, not so good on reporting"
What do you like best about Intercom? I really like that it is simple (almost too simple) to start a conversation and keep it moving. It mimics a lot of what a text-message between you and your customer would be.
AU
Anonymous User
01/14/19
"Intercom saves time on both sides"
What do you like best about Intercom? I like that Intercom loads quickly and can be accessed quickly on a web platform if needed. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].