9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2241-2250 out of 2496
RF
Richard F
02/14/19
"Reliable chat feature that can substitute support"
What do you like best about Intercom? Easy of use, ability to assign chat to different members easily, as well as the mobile app letting us run support on the go. IF implemented properly, it can make a huge impact on your business from a lead gen and customer support.
WB
Whitney B
02/12/19
"I love Intercom"
What do you like best about Intercom? Where do I even start? They are such a good chat Provider. What I love is that for a software company this is ideal. You can integrate it with you database, send gifs, get rated and help easily troubleshoot
AU
Anonymous User
02/11/19
"Great platform for customer interaction"
What do you like best about Intercom? Loved the customization on the backend. Easy implementation. From a support standpoint, it's a great tool to interact with your customers before they potentially ditch you. Great personalization and real-time view of employees responding on the frontend.
AU
Anonymous User
02/08/19
"Software as a service use of intercom "
What do you like best about Intercom? Intercom is helpful for us to communicate with our clients. What do you dislike about Intercom?
AU
Anonymous User
02/08/19
"Software as a service use of intercom "
What do you like best about Intercom? Intercom is helpful for us to communicate with our clients. What do you dislike about Intercom?
AU
Anonymous User
02/01/19
"Intercom For Travel"
What do you like best about Intercom? The ease of use. I was very intimidated when initially introduced What do you dislike about Intercom?
AU
Anonymous User
02/01/19
"Intercom For Travel"
What do you like best about Intercom? The ease of use. I was very intimidated when initially introduced What do you dislike about Intercom?
AU
Anonymous User
01/31/19
"Great Customer Support Tool"
What do you like best about Intercom? It's very easy to use, intuitive, and lots of resources available. What do you dislike about Intercom?
AU
Anonymous User
01/31/19
"Great Customer Support Tool"
What do you like best about Intercom? It's very easy to use, intuitive, and lots of resources available. What do you dislike about Intercom?
AU
Anonymous User
01/31/19
"Extremely useful for interacting with our customers inside our tools and products."
What do you like best about Intercom? The ability to have 1-2-1 conversations with our customers, whilst they are using our products. It also allows me to create bespoke on-boarding email campaigns to help our customers get the most out of our products too. Even having fine-grain control over who sees what is simple to use. I also really like the way you can create automated messages, based on a variety of criteria, so we can target specific users within our products. This is especially ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].