9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2231-2240 out of 2496
AU
Anonymous User
03/07/19
"Efficient and does the job at a startup needing support management"
What do you like best about Intercom? The application is easy to use and navigate around. It does the job to help manage support to end users. What do you dislike about Intercom?
RP
Rakesh P
02/28/19
"Intercom"
What do you like best about Intercom? great platform for talkback or doorphone . It lets lets businesses track and filter customer data. What do you dislike about Intercom?
RP
Rakesh P
02/28/19
"Intercom"
What do you like best about Intercom? great platform for talkback or doorphone . It lets lets businesses track and filter customer data. What do you dislike about Intercom?
AR
Aniket R
02/27/19
"Overall a complete software for live chat"
What do you like best about Intercom? I am using Intercom for last 3 years. there are a few things which I like about the software: 1. It shows the time for how long you are on chat. Example: 1hr, or 30mins, which is not available with most of the other software.
ML
Matt L
02/26/19
""
Recommendations to others considering Intercom: Know that it is easy to get transitioned to Intercom efficiently.
LM
Licia M
02/24/19
"Great tool for customer services"
What do you like best about Intercom? Easy to keep track of all your customer communications while communicating internally with colleagues What do you dislike about Intercom?
NK
Niranjan K
02/20/19
"Increase lead and make customer happy"
What do you like best about Intercom? The user interface of the software as well rules which we set to distribute the leads. We have also tried some more rules which we set to show it in different zone and it work really well.
SB
Scott B
02/19/19
"Moving on from Intercom"
What do you like best about Intercom? Intercom was a terrific platform, very easy to implement and very easy to create campaigns. the learning curve was quite short compared to other similar platforms (crisp). It has really solid help files and the UI is quite excellent for how we were using it. I wish we could afford to keep using it.
SR
Sheila R. M
02/18/19
"The best customer support system, for all types of cases."
What do you like best about Intercom? It is a very complete customer support system, in which all kinds of problems can be solved, thanks to its simple appearance, but with the necessary tools, to give a good support of all kinds, it is also very easy to interact with new clients, and create different types of records, to locate all types of people, in different databases, where they are divided, in the different stages of support they need, to be served.
AU
Anonymous User
02/17/19
"Great Platform "
What do you like best about Intercom? Ease of use and messaging options to segments What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].