9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2221-2230 out of 2496
AB
Andrew B
04/03/19
"Great Marketing tool not the best Support tool"
What do you like best about Intercom? Outbound messaging, the chat pop up and now the bots! What do you dislike about Intercom?
AU
Anonymous User
04/02/19
"Super powerful - beyong just chat!"
What do you like best about Intercom? Integrates with our data to allow us to create super targeted messages and onboarding tours. Allows us to understand product adoption and user engagement by setting up custom parameters and segment our users in groups.
AU
Anonymous User
04/02/19
"Intercom is a must"
What do you like best about Intercom? I LOVE how you can snooze conversations or close them or keep them open and you can basically organize it however you want.
AU
Anonymous User
04/02/19
"Intercom the best tool to have in terms of Customer Support"
What do you like best about Intercom? Awesome UI and UX, very helpful when it comes to fast responding to any client query. You can even save the repeatedly used messages and use them whenever required within seconds. Easy sharing of documents helps a lot too.
MB
Matthew B
04/02/19
"easy to use, help monitor emails of business"
What do you like best about Intercom? its easy to use and I like the tagging of email feature. What do you dislike about Intercom?
AU
Anonymous User
04/02/19
"A good live chat platform, in app messaging. But their customer support response times are bad"
What do you like best about Intercom? Their live chat platform is a solid tool and offers lots of useful function. What do you dislike about Intercom?
AU
Anonymous User
03/26/19
"Review of Intetcom"
What do you like best about Intercom? Managing and reaching out to customers became easier thanks to Intercom. I also love how easy the installation was. What do you dislike about Intercom?
LB
Liam B
03/20/19
"The best Live chat tool on the market."
What do you like best about Intercom? The App store ecosystem is quite appealing. I can see how Intercom can quickly become our single largest source of lead generation on our website.
SJ
Samarth J
03/17/19
"Interactive live support platform"
What do you like best about Intercom? We are using intercom for last 2 years and I can definitely say that the tool has evolved a lot. We were able to integrate intercom easily with our current web applications and website and we able to provide a live chat support platform to all our customers which lead to an increase in customer satisfaction level.
JL
Johan L
03/12/19
"Bad Billing System and Slow Customer Support Response"
What do you like best about Intercom? I will give their features 4 out of 5. Excellent What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].