9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2211-2220 out of 2496
MW
Michael W
04/12/19
"The best support tool in existence"
What do you like best about Intercom? I like the way it seamless merges email support with live chat. They are combined into pure conversations so everything is in 1 place.
BI
Bryan I
04/12/19
"Responsive Support and great UI"
What do you like best about Intercom? The integration between the Help Center and Inbox is extremely useful. Our chatbot suggests articles from the Help Center when no one is online. I can quickly reference an article in a chat without leaving the page.
SY
Shin Yi C
04/10/19
"Needs to be more user friendly"
What do you like best about Intercom? That it can be linked to Slack so the team gets notified there but I think that has something to do with Slack and not Intercom
SY
Shin Yi C
04/10/19
"Needs to be more user friendly"
What do you like best about Intercom? That it can be linked to Slack so the team gets notified there but I think that has something to do with Slack and not Intercom
AU
Anonymous User
04/08/19
"Helpful Instant Chat"
What do you like best about Intercom? I like the notes feature, so my team can collaborate on conversations behind the scenes. What do you dislike about Intercom?
ES
Egle S
04/08/19
"One of the coolest systems I've used"
What do you like best about Intercom? I love the design of the UI and the support team of Intercom is great. It is very easy and simple to use Intercom for our business. We still consider ourselves as small team, so for us it is very important to see messaging boxes of colleagues. In case someone is out of work we can easily jump in, check the conversations with their customers and help right away.
RT
ryan t
04/06/19
"intercom feed back"
What do you like best about Intercom? I like how well I am able to hear the customer using this phone system. I also like the blind transfer aspect! This comes in handle very often when an employee gets a call that I need to take care of.
AN
Aleksandra N
04/06/19
"Marvelous tool to make your customers happy"
What do you like best about Intercom? Intercom is a great solution to support your customers. You can simply multi-task and interact with many customers at the same time, as you can see all your customers support requests dropping into one inbox. Another benefit is that you can forward customer requests to other teams within the tool, which saves your time and makes your as well as the work of other teams more efficient. It's important to mention that there is an option for those who would ...
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AU
Anonymous User
04/04/19
"Best Way to Support Customers"
What do you like best about Intercom? Can quickly organize and support customers that come to the site. What do you dislike about Intercom?
AB
Andrew B
04/03/19
"Great Marketing tool not the best Support tool"
What do you like best about Intercom? Outbound messaging, the chat pop up and now the bots! What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].