9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2201-2210 out of 2496
AU
Anonymous User
04/26/19
"A very easy to use crm for customer support"
What do you like best about Intercom? It has humungous features with a lot of filters which can be really useful in extracting data as per need. Easy to use
EF
Emmanuel F
04/24/19
""Best live talk programming""
What do you like best about Intercom? It is a complete client supportive network, in which a wide range of issues can be explained, on account of its straightforward appearance, yet with the vital devices, to give a decent help of numerous types, it is likewise exceptionally simple to communicate with new customers. We like the measure of capacities that we can apply to our informing, from the production of formats for customized answers to the likelihood of labeling to an individual from ...
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CO
Crystal O
04/24/19
"Intercom is good customer service software. Yikes at the price - it gets hairy when you do great."
What do you like best about Intercom? The ease of use - intercom is easy to log into and get to work. P.S. I AM IN LOVE with the new product tour feature! It's going to cost us a whopping additional $120 a month though!
DF
Dereck F
04/23/19
"Intercom works, but there is better out there. "
What do you like best about Intercom? I really like the capability between the sales side of our intercom and the customer success side of Intercom. I also like how easy it is to manage the inboxes and quickly assign a particular conversation to another representative. Also, the integration with Slack is a plus!
DF
Dereck F
04/23/19
"Intercom works, but there is better out there. "
What do you like best about Intercom? I really like the capability between the sales side of our intercom and the customer success side of Intercom. I also like how easy it is to manage the inboxes and quickly assign a particular conversation to another representative. Also, the integration with Slack is a plus!
MA
Mateo Alejandro G
04/22/19
"Intercom is the best tool to manage sales"
What do you like best about Intercom? Intercom we quite like the customer relationship management system that brings integrated (also called CRM). We like the amount of functions that we can apply to our messaging, from the creation of templates for personalized replies to the possibility of tagging to a member of the team to specific messages. We also like the team inbox system.
AU
Anonymous User
04/22/19
"Intercom"
What do you like best about Intercom? It is easy to learn how to use. The buttons are self explanatory. What do you dislike about Intercom?
JR
James R
04/17/19
""Easy-to-use customer support tool!""
What do you like best about Intercom? It is an exceptionally total client emotionally supportive network, in which a wide range of issues can be unraveled. Intercom is an incredible programming that enables us to incorporate the majority of our correspondence with our clients, to one easy to-utilize stage. The Help Center incorporation that associates straightforwardly with our help detachment makes it simple for our clients to discover what they need rapidly and has eliminated our less ...
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MH
Murtuza H
04/16/19
"It's good but not amazing "
What do you like best about Intercom? I think it's relatively user-friendly and there's definitely a good amount of stuff you can do like reply and add pictures, etc. What do you dislike about Intercom?
CR
Codey R
04/14/19
"Intercom - Chat Agent"
What do you like best about Intercom? It is very easy to use and you can use .gifs, which customers love! Our customers definitely love this! It also integrates really well with Zendesk, which we use for our CRM.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].