Intercom Reviews in July 2026: User Ratings, Pros & Cons

"The platform that keeps you connected with your customer. "

What do you like best about Intercom? I like the integration, the consultations and the exit messages to their users, which makes it useful and easy to use; we have also been able to find customer segmentation information, and it integrates with other applications very well, which results in a continuous improvement of the work and increases the profits of my company.

"Excellent tool for working with customer service"

What do you like best about Intercom? Excellent tool for working with customer service, is a tool where you can offer and expose your ideas to the public to obtain a greater reach, attract clients and interact with them debating ideas and tastes what allows you to please the tastes of each person in question of minutes.

"They can brake your website and no one cares to fix it."

What do you like best about Intercom? It can solve a lot of tasks, enough tools to help with communications. No delays What do you dislike about Intercom?

"Great way to be a customer service star!"

What do you like best about Intercom? Love that we can link intercom to our teams slack! That way anyone can respond to customer questions which turns into more orders!

"Works but has quirks"

What do you like best about Intercom? Intercom is a great way to fold chat into your business without building it yourself. It gives tech savvy customers a way to reach you in real time.

"Intercom review "

What do you like best about Intercom? I like that intercom allows me to chat effectively with my customers. I like that I can send gifs. It allows me to be myself.

"Totally changed the game for our customer service team"

What do you like best about Intercom? Where to begin? First of all, the messaging feature that appears on the front end of the site is incredibly helpful. We are able to have near instant contact with potential customers and answer questions that help lead to sales.

"Great tool for customer interaction"

What do you like best about Intercom? How quickly our team can engage with client / customers. Questions are asked and answered within a few minutes. What do you dislike about Intercom?

"Best Support Software. Ever. "

What do you like best about Intercom? They lead by example - Intercom has some of the best support team I've ever experienced. We used Intercom for both support chat and email marketing for users. They continue to expand their features to continue to support on delivering excellent customer communication experiences.

"Good with helping Customer"

What do you like best about Intercom? The best part about intercom is chat feature. Being able to easily go back and forth with different chats makes it easy for us. The ability to close out chat windows so it does not get distracting is very useful and helpful. The prerecorded responses are very useful when trying to cut down chat time and not having to have write out the same answers to the usual questions.