9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2181-2190 out of 2496
SN
Salome N
06/06/19
"Intercom Review"
What do you like best about Intercom? * Intercom helps you to communicate with clients either at website or official social media platform. * The software is easy to use and does not require technical knowledge as everyone can reply to messages.
JL
João Lucas L
06/03/19
"Great solution for help desk"
What do you like best about Intercom? Ease of use, the tagging interface makes it really easy to organize and solve every issue/ticket our clients open. What do you dislike about Intercom?
CP
Carlos P
06/03/19
"The best messaging tool that allows you to manage communication with the client. "
What do you like best about Intercom? I like that Intercom allows me to receive feedback in real time with my clients, it is also easy to install for iOS and Android, it is excellent because it tracks and segments each client, it can attend multiple requests at the same time, which is something really good and it increases the sales of my business.
SL
Sam L
05/31/19
"Comprehensive"
What do you like best about Intercom? The thing I like most about Intercom is the vast possibilities when it comes to communicating with our users. Live chat, email, in-app messages; you name it, they have it.
AU
Anonymous User
05/31/19
"User friendly :)"
What do you like best about Intercom? I use this in my daily work life. Intercom is implemented in our company. It an awesome system. It helps me monitor my clients and I am also allowed to snooze conversations and email clients as it is integrated in our system.
AU
Anonymous User
05/29/19
"Great product to get in touch with active users!"
What do you like best about Intercom? Intercom helps me chat with my users while they're in the product and allows me to see who's the most active, that way I can make sure I'm reaching out the the people who are most engaged.
UN
Umar N
05/25/19
"Intercom is a key component driving customer growth."
What do you like best about Intercom? Intercom comes with an intuitive user interface, making it easy to use especially for our entry-level customer representatives. I love its segmentation functionality, allowing us to segment website visitors in the customer service department based on factors such as behavior and time spent on the website.
AU
Anonymous User
05/24/19
"Helps get our CSAT scores up!"
What do you like best about Intercom? Very intuitive dashboard. I love the saved responses and ability to add articles. What do you dislike about Intercom?
AK
Ashley K
05/23/19
"LOVe it "
What do you like best about Intercom? Love the simplicity of this. Able to teach it. What do you dislike about Intercom?
RM
Raúl M
05/23/19
"Nearly perfect live chat for Customer Support and Communications"
What do you like best about Intercom? The ability to easily organize and respond to our customers in real time, while internally being able to communicate by adding notes, keeping saved replies or articles to guide users on FAQs or troubleshooting, ability to easily input screenshot or other type of documents, emoji and giphy integration, multiple notification options, as well as organization by teams, UI/UX is great and very intuitive
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].