Intercom Reviews in July 2026: User Ratings, Pros & Cons

"Really powerful tool for engaging customers and leads"

What do you like best about Intercom? Intercom allows for excellent communication between your business and your customers What do you dislike about Intercom?

"Intercom is the most complete tool for marketing and support."

What do you like best about Intercom? What we like the most about this platform is its troubleshooting section, which offers many tools for monitoring technical support tickets. Intercom allows you to program several custom templates to respond to customers in a few seconds, and provides a group message box, excellent to optimize collaboration among employees.

"Works well to seamlessly communicate with customers in app"

What do you like best about Intercom? The integration is simple and effective. It is reliable and requires little training to use. What do you dislike about Intercom?

"Intercom has been incredible for communication and workflow"

What do you like best about Intercom? It allows for easy record keeping and quick chats. Our canned responses are a huge timesaver and it's implementation with other tools and resources make for improved workflow.

"Powerful tool for customer service and marketing"

What do you like best about Intercom? My favorite feature is Articles, because you can easily create your own help center full of commonly asked questions from your customers. This gives your customers easy resources and allows them to help themselves without reaching out to our support team. It saves us a lot of time.

"Love how easy it is to use"

What do you like best about Intercom? I like the note functionality, where I can quickly communicate with my colleagues for a better response for customers What do you dislike about Intercom?

"Good for sales but not for customer supprt"

What do you like best about Intercom? It's great for sales team, if you need to stay in touch with your client. What do you dislike about Intercom?

"Intercom has everything that is needed to optimize communication with customers"

What do you like best about Intercom? Excellent communication platform. Intercom has special functions for different work teams, including sales management, online assistance, and marketing campaigns. We like that for only $ 49 we can obtain so many products for the handling of technical assistance. Intercom integrates with social networks, allows to segment audiences, tag messages, and create participation analysis.

"Intercom offers an excellent service to manage ads "

What do you like best about Intercom? We like that we can create attractive ads with which we can easily improve our customer flow on the website. The interface of Intercom offers a lot of comfort when divided into three screens, in which we can reorient and measure the impact of each advertisement. We also like the ease with which we can move along the tool board.

"Useful for multiple departments, easy to use"

What do you like best about Intercom? The fact that most of our team are able to utilize the software in different ways, support/success, marketing, sales, etc. What do you dislike about Intercom?