Intercom Reviews in July 2026: User Ratings, Pros & Cons

"So easy"

What do you like best about Intercom? It is so easy to communicate with customers What do you dislike about Intercom?

"communicate with different clients."

What do you like best about Intercom? This program has a friendly interface, comfortable to handle and has a large layer of customization, this tool has many features that facilitate communication with customers, has options that allow customers to communicate efficiently with any worker, so we can provide help and recommendations to better understand our page.

"Great tool for customer chat support"

What do you like best about Intercom? The tool is super simple to understand and use, administration is easy and it is possible to target certain groups. Good integration with any products

"All in one tool"

What do you like best about Intercom? I love the fact that they are looking at support from many different angle; one feature supporting other features. For example they recently introduced a way to guide users through usage. While that isn't part of their core communications offering, it actually should help reduce the amount of communications needed which would seem to slightly reduce the value of the communications piece, but it doesn't. It creates a cohesive infrastructure for helping ...

"Pretty, easy to use, and straight forward! "

What do you like best about Intercom? I like that it's simple and does exactly what you expect, customer support chat. What do you dislike about Intercom?

"Great for managing users"

What do you like best about Intercom? I enjoy the ability to assign messages to team members. It helps pass off questions to the right people while still having an organized platform to see all communication.

"Excellent software that allows easy collaboration on Customer Support"

What do you like best about Intercom? The software makes it easy for full time Customer Support agents to professionally and quickly address issues and the customer has a seamless experience.

"Intercom is a Monster. "

What do you like best about Intercom? The product improves constantly, the in-app messaging is the best for our SaaS tool. The best solution to build up your onboarding.

"Intercom"

What do you like best about Intercom? I like that Intercom has enabled me to create a unique experience for visitors to our web page as it is very easy to customize to meet our needs. In addition, Intercom integrates well with other applications and we have used it in our shopify store and the integration was easy to do. Intercom's support is quick to resolve any problems or challenges I might have and this has been very helpful especially during setting up Intercom on my website. Further, ...

"Best than other similar platforms"

What do you like best about Intercom? Intercom is very easy to set up and use, for both customers and co-workers in the same conversation thread. With its very simple UI, you can handle every ticket quickly. Customer chats are always saved, so you can check the entire history every time the team opens a new request, along with any relevant account information. Besides, it has the ability to integrate into Shopify or a web page, improving your service. It can nearly replace email automation ...