Intercom Reviews in July 2026: User Ratings, Pros & Cons

"Convenient, and Intuitive. "

What do you like best about Intercom? Love the fact it gives us the ability to respond real time from mobile as we pride ourselves in our response times. Makes it easy to automate during the off hours.

"Best for livechat"

What do you like best about Intercom? It's new, easy to set up, likes details and always advances. Intercom has a vision for who it needs to be and the technology it creates reflects that. I used Olark and Zendesk to render it the easiest with Groove and Intercom. If my clients tell how much they like the communication device, you know that Intercom does something good.

"Engage new web visitors and communicate with clients"

What do you like best about Intercom? We use this for both new prospects visiting our site, as well as talking with clients in real time. Vert dynamic and great for this

"Love the ease of Intercom to communicate with our users in our Mobile App Company"

What do you like best about Intercom? I love using the emojis, being able to communicate with team members and the customer at the same time, It's easy to maneuver Intercom.

"Good tool for a startup"

What do you like best about Intercom? Intercom is easy to set up and importing users from your previous software. It's great to be able to create an online library of help content and have it underhand for our users to find. The chat is what we use most, and our users enjoy how easy it is to reach out to us. Automation is great. Our support team use the chat system for personalized messages and absence messages.

"Great for Online Customer Service"

What do you like best about Intercom? It is an organized way of helping people navigate our website or answering any questions they may have. I've loved being able to send saved articles to answer to frequently asked questions. It is much easier than typing it out every time.

"A solving way to customer communication"

What do you like best about Intercom? Intercom helps by using a bot to auto reply and engage customers which is handled by bot technique as gives instant reply to the prospects and share the conversation alert by application over personal phones of the employees and by email alerts.

"Intercom is great"

What do you like best about Intercom? Intercom is easy to use and understand. There are many great features- some of which are at an additional cost. Intercom is easy to teach new employee's and isn't something that takes deep thought to use.

"Continually Useful"

What do you like best about Intercom? Intercom is easy to use for my team, minimal training is necessary to get up and go and start working on Intercom. Also like the reports and automatic messaging.

"Very customizable and user-friendly, with only a few select features missing"

What do you like best about Intercom? Intercom is a very clean, simple-to-use customer management system that has given our team the opportunity to communicate easily with our website visitors, automatically connect them to answers, and even share promos.