9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2141-2150 out of 2496
AU
Anonymous User
09/23/19
"We can't do without - yet haven't fully committed"
What do you like best about Intercom? The customers list and email campaigns. What do you dislike about Intercom?
B
Buford
09/22/19
Mobile-friendly and great support for multi-tasking!
PROS: You can easily use Intercom, regardless of the operating system that you subscribe to. I use this tool mostly to answer questions from my clients. It does a really good job in maintaining my client database, even going through the lengths of segmenting it for you. I think this, plus its capacity to let you multitask, really helps me increase my profit.
N
Nellie
09/20/19
Use this for targeting
PROS: Intercom has allowed us to direct a better flow of customer interactions on our website. We’re even allowed to set up and test ads to support this. This has been a really great tool to work with. CONS: It’s difficult to gather more information on our visitors. Some features such as the buyer behavior analysis tool do not provide enough insight. I’d like to be able to maximize this feature so I can launch drip campaigns.
AU
Anonymous User
09/20/19
"Excellent, fully featured and reliable service. "
What do you like best about Intercom? The breadth of the feature-set - From a Knowledge base, to email and live chat communication, to a full user list with custom data and automated email and in-app messaging campaigns.
LL
Léonie L
09/19/19
"Very good for the use we have of it."
What do you like best about Intercom? Intercom integrates automaticly into our platform. What do you dislike about Intercom?
AU
Anonymous User
09/18/19
"Easy to use client communication platform"
What do you like best about Intercom? Intercom makes it easy to create e-mail campaigns, write and publish articles and respond to inquiries with a clean and simple UI. There's a variety of things you can do from the platform and it integrates with a bunch of other tools we use as well which is pretty neat (like Slack and Sherlock).
HF
Helena F
09/18/19
" Help desk and marketing tool make Intercom an interesting multifunction tool"
What do you like best about Intercom? The mobile app is very good, it is not only a limited version of the core tool as it happens in many cases, with them we can continue to give customer attention even while away from a computer while maintaining the level of customer satisfaction at a high level. our support team.
AU
Anonymous User
09/17/19
"The best tool ever!!!"
What do you like best about Intercom? The way they do things. The make the user experience simple and fun, they are always nice and friendly when contacting the support and their features have just a tremendous value.
NS
Nikki S
09/16/19
"Intercom - Robust and Slightly Merky"
What do you like best about Intercom? Intercom is great because it can integrate and help with so many different parts of your workflow What do you dislike about Intercom?
NS
Nikki S
09/16/19
"Intercom - Robust and Slightly Merky"
What do you like best about Intercom? Intercom is great because it can integrate and help with so many different parts of your workflow What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].