9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1991-2000 out of 2496
AU
Anonymous User
04/10/20
"Eine komplett neue Erfahrung im Support"
What do you like best about Intercom? Gifs, Chat Bots, Starup Programm mit Ermäßigung What do you dislike about Intercom?
AU
Anonymous User
04/10/20
"Intercom rocks!"
What do you like best about Intercom? I love how intuitive the user experience is. Their attention to detail is also awesome, such as the emoji survey on all articles to help identify if readers are still confused or not. I mostly set up automated messages for our users called Chats. They're a great way to engage customers.
JP
JC P
04/09/20
"A customer support tool that is complete as it can get!"
What do you like best about Intercom? Intercom is very easy to use. It is everything that I need to look at when I am providing customer support. It has great features like Product Tours as well. The product tour feature is very easy to use, you can set it up and have it go live within minutes. One of the best parts of the Product Tour feature in Intercom is the fact that you don't need the presence of a programmer with you during set-up. Everything is on drag and drop and you can edit your ...
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MR
Marshall R
04/09/20
"Intercom has a lot of great features and is fairly straightforward and customizable."
What do you like best about Intercom? The organization of articles, article hosting, saved replies, keyboard shortcuts, and ability to jump to chat history and link apps like Jira and Zapier.
AU
Anonymous User
04/09/20
"Love using this tool"
What do you like best about Intercom? I love being able to tie it to our knowledge base and answer users in real time. I also love the chat bot and how it makes users feel heard right from the get go. Additionally, I love how easy and intuitive it is to use, create saved answers, and really coordinate with customers through the tool. Creating in app messages also is one of my favorite components, it has been extremely reliable and helpful.
AU
Anonymous User
04/09/20
"Great tool for connecting with customers"
What do you like best about Intercom? Intercom is super user friendly. When training with my new company, Intercom was easily the fastest to learn and become accustomed to. It is great to see so much information about each client I am chatting with so that I can give them the best advice. I also really like that we can make notes within a chat for colleagues to see but are invisible to users. This really helps with making sure we are helping the client to the best of our ability but it also ...
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AU
Anonymous User
04/09/20
"Excellent all-round customer managing and interaction tool"
What do you like best about Intercom? We can integrate it almost with everything and seamlessly make them work. What do you dislike about Intercom?
FB
Fabrizio B
04/09/20
"Easy for customers and collaborators"
What do you like best about Intercom? I love how easy is to our customers and visitors contact us and how Intercom link those conversations with people of our platform. As customer I hate when I'm logged in a website and have to provide all my info again for custommer support. This was the first thing that made me love Intercom.
GB
gerry b
04/03/20
"Good platform, expensive, w/no support"
What do you like best about Intercom? The platform does what you need it to do, well. What do you dislike about Intercom?
JS
Jonathan S
04/03/20
"Nice product but became way too expensive for B2C"
What do you like best about Intercom? Easy way to communicate with the right users. It's all about send the right information to the right people at the right time. Intercom allows you to do that.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].