9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1801-1810 out of 2496
HV
Hannah v
11/12/20
"Very nice features, but doesn't always turn out as great as expected"
What do you like best about Intercom? Chat function is great, sharing articles is nice and the ability to send product tours is amazing. Answering messages is easy, as is assigning them to teams. Very many options to add teams or individual colleagues to conversations and add notes. Also, it's quite easy to see all conversations we had with a customer. Easy to add notes and to add saved replies. Great to send appcues too.
JH
Jenn H
11/12/20
"Fantastic customer relationship system"
What do you like best about Intercom? Intercom has helped to streamline interactions with our end users What do you dislike about Intercom?
KL
Kate L
11/12/20
"Easy to get started"
What do you like best about Intercom? It is an easy product to use and is helpful straight away. The help videos are informative. Customers find it easy to use. What do you dislike about Intercom?
AU
Anonymous User
11/12/20
"All in one - Intercom"
What do you like best about Intercom? That you can get all the information on one app, all the platforms can link into intercom i,e email, in app chats etc. It makes your life a lot easier responding form only one place.
BS
Badal S
11/12/20
"Live chat at its best"
What do you like best about Intercom? I love how intercom messenger looks and integrate on on our website. It has the best ux/ui for a live chat software. What do you dislike about Intercom?
AU
Anonymous User
11/12/20
"Amazing messaging service to level up our customer experience!"
What do you like best about Intercom? I like the Series feature that Intercom released in September. It's not easy to manage hundreds of different targeted messages all over the place. The Series feature helps us visualize the flow of our user experience with Intercom messaging.
AU
Anonymous User
11/12/20
"The perfect tool to let your company interact with your users/customers/leads"
What do you like best about Intercom? As a developper, I like the ease to install the intercom SDK. Also I like all the tools that Intercom propose and let our customer success team and our marketing team manage directly the interaction with our users/customers/leads.
MC
Matthew C
11/12/20
"Great way to stay in touch with customers at all points in their journey"
What do you like best about Intercom? Real time chat with customers New visual series feature to create sophisticated flowcharts of comms (e.g. for onboarding or renewals)
AU
Anonymous User
11/12/20
"i do not know other solutions for customer chat so icannot compare"
What do you like best about Intercom? simplicity and possibility to access to metadata (and filter on it). also communication for us to customer is also a good thing. like also the possiblity to create questions, walkthrough
AU
Anonymous User
11/12/20
"Intercom is great for providing effective customer success processes"
What do you like best about Intercom? Automations, saved replies, ease of use. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].