9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Are you using Intercom?
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1791-1800 out of 2496
RL
Raymond L
11/12/20
"Very good lead generation tool for business with a lot of features."
What do you like best about Intercom? One of the best features is the custom bot, which I can customize to tailor the incoming lead based on their country. What do you dislike about Intercom?
AU
Anonymous User
11/12/20
"Head of Sales"
What do you like best about Intercom? Easy to set up and has great features for an early-stage start-up. What do you dislike about Intercom?
AU
Anonymous User
11/12/20
"Great Tool"
What do you like best about Intercom? I like how many options you have using intercom, depending on your selected package. What do you dislike about Intercom?
AW
Adam W
11/12/20
"Great tool to easily speak with customers"
What do you like best about Intercom? How easy it is for users to start a chat and communicate as well as tag convos and pull that API into Airtable What do you dislike about Intercom?
AU
Anonymous User
11/12/20
"All the Gifs you could ever want"
What do you like best about Intercom? Intercom is sleek, intuitive, and easy to use. What do you dislike about Intercom?
AU
Anonymous User
11/12/20
"Great tool which exactly delivers new features every once in a while"
What do you like best about Intercom? User friendly interface but can also be used by people who want to go more advanced. It really feels like an all-in-one application, where you can create a CRM, do emailmarketing, support, marketing automation and much more.
AU
Anonymous User
11/12/20
"Intercom gets expensive, but few platforms offer so many tools in one."
What do you like best about Intercom? Being able to have full conversations with our customers in one place is incredibly powerful - from the first time they land on our site through to any customer service questions, we have a decent picture of what each user is interested in and asking us about.
AU
Anonymous User
11/12/20
"A great, but expensive tool"
What do you like best about Intercom? Integration with various top apps such as canny, calendly etc makes my life a lot easier. Apart from that saved, replies, quick articles, detailed reporting feature , conversation rating feature also makes it stand out.
AU
Anonymous User
11/12/20
"Good core product, customer support has slowed way down"
What do you like best about Intercom? The core features are fairly reliable. It's helpful to have a live chat widget connected to a CRM. I like the new email series tool that they put out recently, which gives you the ability to drag and drop elements of your user campaigns as a flow chart.
MJ
Matthew J
11/12/20
"Great Support tool for any business looking!"
What do you like best about Intercom? Intercom is a fantastic tool for any business looking to streamline their Customer Support. The ability to assign tickets to multiple support agents is fluid and a great way to delegate particular topics that arise.
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].