9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1751-1760 out of 2496
CB
Cristian B
11/13/20
"A power messaging tool with many integrations"
What do you like best about Intercom? The fact that you can integrate it with lots of 3rd party apps that makes your flow faster. What do you dislike about Intercom?
AU
Anonymous User
11/13/20
"Everything makes sense! The interface is responsive, slick and they have an amazing support team!"
What do you like best about Intercom? The interface makes sense - inboxes and custom views are the best! Intercom support team chat is also great, and the ability to leave feedback is so good!
AA
Anna Anqi L
11/13/20
"very user friendly and super powerful Customer Support and Sales tool!"
What do you like best about Intercom? UI UX, their support team, product team, webinars What do you dislike about Intercom?
AU
Anonymous User
11/13/20
"Great product"
What do you like best about Intercom? The base product (the chat functionality) is fantastic and simple to use for both the customer and support worker. People who use it find it simple, and less threatening than having to phone someone. It also allows for a lot of automation saving us time and money. It is impressive considering most of the features are early days, but i wish they where priced a bit better.
VP
Viktor P
11/13/20
"Intercom is the best chat platform we have used and we are expanding our use of Intercom regularly"
What do you like best about Intercom? The easiness to navigate, the clear articles on how to use the platform and the development behind always wanting to get better.
AU
Anonymous User
11/13/20
"Useful for Customer Support"
What do you like best about Intercom? Constantly adding new features. Simple interface for both our employees and our customers. The ability to hide lots of functionality from anyone who is not a customer (we are subscription-based).
AU
Anonymous User
11/12/20
"The best support chat tool out there"
What do you like best about Intercom? The chat features, both web and app are very well thought out and there are many possibilities to create bots and manage flow.
DR
Dario R
11/12/20
"Great app, I recommend it!"
What do you like best about Intercom? Great app, we use it to communicate with our customers and leads. Our marketing and sales team can't live without it. We integrated Intercom with Active Campaign, Slack and Outlook.
BR
Brad R
11/12/20
"Easy integration and useful functionality"
What do you like best about Intercom? The ease of integration and the examples. Also, when needing feedback, intercom uses their own product to answer my integration questions.
KS
Karina S
11/12/20
"Practical, complete and with a wide range of useful information about customers"
What do you like best about Intercom? I like the convenience of accessing customer data and the possibility of creating the answer bank, which makes service much faster and more efficient
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].