Intercom Reviews in July 2026: User Ratings, Pros & Cons

"Just keeps getting better!"

What do you like best about Intercom? Intercom gives our small company (<20 employees) virtual super powers to scale up the impact of our customer support and sales without scaling up our team. Intercom integrates deeply with our platform, making it easy for anyone to get in touch. Tons of data is our fingertips as soon as a client sends us a message. The bots and the Help Center allow our clients to self-serve, which means we have more time to help with the tricky cases or focus on more ...

"Really enjoyable product to use, friendly support team & pretty nice features"

What do you like best about Intercom? Intercom's customer service is excellent - they're really friendly, helpful and reliable. Alongside that, their content editor is excellent too - a really nice WYSIWYG interface where you can format your articles to make them appear just as you want them to, and easy to organise into collections that allow you to create useful UX's for your audiences. We're also massive fans of the product tour feature - these are incredibly easy to set up, offer real ...

"Intercom has helped us to improve our customer support, save time, and have defined processes"

What do you like best about Intercom? What I like best, are the product tours. What do you dislike about Intercom?

"Its been wonderful having the customer care team ready to help us every step of the way!"

What do you like best about Intercom? Its been great to have an intercom team member there whenever I or anyone on my team has been in need of guidance. It's wonderful how easily we are able to get the assistance we have needed.

"Very easy to use!"

What do you like best about Intercom? It's a very intuitive tool and there are amazing possibilities to set! What do you dislike about Intercom?

"best customer support ever"

What do you like best about Intercom? Customer service is very awesome, friendly, kind, and helpful. They always take time to give you the right answer and if there's no solution to your problem, they would still find another way to solve it.

"There are some features I would like to see developed or improved, but it's very useful."

What do you like best about Intercom? Where it automatically sends you an email when you close the chat. The bots are easy to use. What do you dislike about Intercom?

"Resolving support cases for your team, customers and beyond!"

What do you like best about Intercom? The staff is the most helpful aspect! They guided me on what to do and troubleshooted my issues that weren't covered in help articles.

"Great Team and Product"

What do you like best about Intercom? The product is tops in terms of live chat software that I've ever seen. Continuous growth and expansion of features is nice as well.

"All your customer communications in one easy to manage space"

What do you like best about Intercom? Intercom is very easy to setup and use, yet powerful enough to provide a deeper connection with our customers throughout their lifecycle. It also provides a more complete overview of our customers by allowing us to keep all communications within the same environment. The ability for our support staff to interact directly with our customers whilst they're using the application, to provide them with additional training material relevant to their current ...