9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Are you using Intercom?
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1721-1730 out of 2496
DL
Darrell L
11/25/20
"Intercom is built for fast and simple deployment of a live chat"
What do you like best about Intercom? Make training/customer-oriented videos. Create simple tutorials or articles. Chat in the SaaS application. What do you dislike about Intercom?
AU
Anonymous User
11/24/20
"User friendly"
What do you like best about Intercom? How easy it is to use. I am a first-time user and I have been able to easily identify all the tools. I really like that I am able to see where the user is writing from, so I know how to greet them. I also like that I can identify the browser from which the user is writing.
AU
Anonymous User
11/24/20
"Intercom is the standard for customer messaging"
What do you like best about Intercom? Its ease of use and the many integrations What do you dislike about Intercom?
AU
Anonymous User
11/24/20
"Super powerful, amazing product !"
What do you like best about Intercom? All-in one product that allows very advanced levels of automation and customization What do you dislike about Intercom?
JL
Julius L
11/23/20
"Very good experience. Since I work at Hostinger using Intercom, I love it."
What do you like best about Intercom? Ease of access, and the picture/emoji management. Predefines and saved replies, articles! What do you dislike about Intercom?
DB
David B
11/23/20
"The ultimate communication management platform"
What do you like best about Intercom? That it does exactly what it says on the tin - it's an intercom. But, with benefits. What do you dislike about Intercom?
KB
Kevin B
11/19/20
"Perfect medium to be close to your customers"
What do you like best about Intercom? Chat function on Intercom is awesome. It's similar like a ticketing system but more instant and more accessible. The CMS of their help site is very easy to use as well.
AU
Anonymous User
11/19/20
"Great all in one tool for sales but expensive"
What do you like best about Intercom? The fast replies are an enormous added value in my day to day use of Intercom. Additionally, notes help me to communicate with teammates that want to take over the conversation.
SB
Stewart B
11/18/20
"Leagues above the rest"
What do you like best about Intercom? Everything they advertise they do, they actually do and they do it well. What do you dislike about Intercom?
LB
Lauren B
11/18/20
"Solid"
What do you like best about Intercom? I like the ease of use and modern interface. What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].