Intercom Reviews in July 2026: User Ratings, Pros & Cons

"The new-normal platform to serve your customers!"

What do you like best about Intercom? -User friendly -Less bug

"It helps me a lot to organize the demand of my clients."

What do you like best about Intercom? Organize the demand of my clients. I know all the inboxes that I have to answer, and all those that are solved...those that are pendent.

"Intercom - Great for Sales Announcements"

What do you like best about Intercom? My favorite part of Intercom is being able to schedule posts and select specific user groups based on Tags. What do you dislike about Intercom?

"Loving Intercom"

What do you like best about Intercom? I enjoy the shortcuts and ability to add tags to conversations. This allows for seamless collaboration with different members of teams.

"Intercom builds features that help us manage our tasks and teams."

What do you like best about Intercom? Reliability, there is never any downtime. Consistent upgrades to features, this shows the team is always reviewing their product to ensure it is still relevant and how it can improve.

"Quite easy to use and very responsive."

What do you like best about Intercom? Many options to customize user experience such as gifs, pictures, and emojis to make helping out users more personal and friendly. The article database, as well as the canned responses, help a lot with responding to users in a faster manner. Managing the different canned responses is also easy to use, and we haven't had any issues with it at all. The reporting system is also really helpful with understanding how our team's statistics are real-time and ...

"Quite easy to use and very responsive."

What do you like best about Intercom? Many options to customize user experience such as gifs, pictures, and emojis to make helping out users more personal and friendly. The article database, as well as the canned responses, help a lot with responding to users in a faster manner. Managing the different canned responses is also easy to use, and we haven't had any issues with it at all. The reporting system is also really helpful with understanding how our team's statistics are real-time and ...

"Great interaction, but Help Center features need improvement"

What do you like best about Intercom? The folks at Intercom are *super* responsive! I've rarely encountered better customer service, even for the smallest question.

"Very complete chat tool"

What do you like best about Intercom? I really like different things about Intercom: the first thing I like how it collects the appropriate info before assisting your leads so you can know more about them in advance, also the bot function works very well as well and it's very helpful in the process of pre-qualifying your leads.

"So many capabilities to streamline customer support"

What do you like best about Intercom? The ability to collaborate with your team in your inbox and create saved replies is a big time saver, especially while working remotely. We also really enjoy the analytics and reports as it allows us to track fluctuations in support volume over time and on a week to week basis. The ability to easily search through our user base with all our custom attributes is very helpful and makes it simple to pull up a user's info even when they call over the phone. ...