9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1511-1520 out of 2496
AK
Andrew K
04/25/21
"Fantastic Support Software."
What do you like best about Intercom? I like the customization. The upside is the user experience. What do you dislike about Intercom?
BM
Brandon M
04/25/21
"Intercom: A key to our customer service success"
What do you like best about Intercom? I like being able to create individual inboxes for our client base. When we onboard a big client that needs special attention, we can make an inbox for them. We also have one for our VIP clients, sales leads, phone call messages and so much more.
MM
Mick M
04/25/21
"Good product, lousy support for an organisation that provides customer support tools"
What do you like best about Intercom? Tracking in app events works well most of time, communicating in app on via our website works well What do you dislike about Intercom?
VA
Vino A
04/24/21
"Intercom does it well."
What do you like best about Intercom? Intercom is very easy and user-friendly. First time users will be able to grasp this app quickly. What do you dislike about Intercom?
MH
Mohamed H
04/24/21
"Intercom helped us to show how much we care about our customers efficiently."
What do you like best about Intercom? I like the simplicity and the seamless integration that helps our team engage with our customers easily What do you dislike about Intercom?
AU
Anonymous User
04/24/21
"Hello, I would like to thank Intercom for giving us a really convenient tool for customer service."
What do you like best about Intercom? There is all kind of great tools and features that you can find Intercom. It's easy for us to use. Most of its functions are made simple and helpful. Database and statistics of messages from customers are all well organized. The surface is clear. I like the notification sound. And it is easy to search data in it.
AU
Anonymous User
04/23/21
"Great customer service, and easy to use UI, but a bit too simplistic in some tools"
What do you like best about Intercom? It feels like a relatively agile product- while many elements of the product are being developed- suggestions we make for preferred features seem to get acted on and we have seen many features added that directly improve our processes.
VA
Vasily A
04/23/21
"Amazing product"
What do you like best about Intercom? The product is really well thought through. We would not be able to do what we do without it. What do you dislike about Intercom?
KH
Kaleigh H
04/22/21
"Best Customer Communication Management Platform"
What do you like best about Intercom? Love the ability to assign, make internal notes, tag, and LOVE the ability to snooze! This has been an absolute game changer for us in terms of delivery the best possible customer service.
AU
Anonymous User
04/22/21
"Intercom is great"
What do you like best about Intercom? The flexibility that it allows me to communicate with customers What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].