9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1491-1500 out of 2496
AU
Anonymous User
04/27/21
"experience of integration intercom to Swaps.App"
What do you like best about Intercom? simly to use, simply to intergrate, style, automatization of intercom, tips and videos of how to do anything. What do you dislike about Intercom?
AU
Anonymous User
04/27/21
"It does the job, but there's a limit for how far you can grow with it"
What do you like best about Intercom? Intercom is a great way to connect with prospects and users. Inbox views make it easy to make sure the right people are handling the right cases. We've been able to add Quick Links to move the conversation to other systems (like HelpScout) with one click, or learn more about the customer (like by logging into their Account or viewing their HubSpot record). Saved Replies are key for us as well, as they help us streamline our efforts and provide more ...
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WA
Williams A
04/27/21
"Powerful app for managing user data from different sources"
What do you like best about Intercom? The fact that it is so easy to create and use filters. Also, the development docs and integrations are fantastic! We've integrated very easily with another platform we use called Hivebrite. Using events to monitor user activity has been extremely simple, and the API -> Client -> Webhook integration is great.
PR
Praveen Raj M
04/27/21
"The best tool to engage with your customers"
What do you like best about Intercom? Easy to initiate/converse with the business customers, User Interface, and the reporting feature which helps to identify the response time of the team members and their CSATs.
P
Paul
04/26/21
"Amazying support team & allows you to do in-app message to guide all customers"
What do you like best about Intercom? - inbox message to answer all customer request easily and in close colaboration with your team - details from your customer directly from the inbox
AU
Anonymous User
04/26/21
"It could be the best customer service software"
What do you like best about Intercom? - resolution bot: the bot is very powerfull - chat
ER
Emma R
04/26/21
"Intercom is a great tool for Customer Success"
What do you like best about Intercom? It's relatively user-friendly. If I can't find what I'm looking for, the Intercom customer support team is excellent. What do you dislike about Intercom?
AU
Anonymous User
04/26/21
"The best CSM solution, in the world"
What do you like best about Intercom? The functions The ability to customize all of it. What do you dislike about Intercom?
IP
Ian P
04/26/21
"Great tool to help your customers"
What do you like best about Intercom? Love how Intercom integrates with our software and the in-app support it provides to our customers. What do you dislike about Intercom?
JA
José Antônio S
04/26/21
"The best chat platform to use with your customers"
What do you like best about Intercom? I love how easy it is to install and send custom properties to use on segmentations. The support team always help me to solve my questions. Normally they responds in a couple minutes. We can install Intercom on our website really fast since they allow the use of Google Tag Manager to manage the Intercom Script firing. They have their own Tag Template ready to go inside the GTM.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].