9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1481-1490 out of 2496
MJ
Michael J
05/02/21
"Best platform to communicate with customers & prospects"
What do you like best about Intercom? We've been using Intercom for the last 2 years and the platform is great for communicating with customers within our product and also prospects via our website. The ability to integrate with other important tools in our stack is seamless.
AU
Anonymous User
04/29/21
"Intercom does NOT listen to customer reviews."
What do you like best about Intercom? Friendly UI, eye candy, useful for customers to receive support by the chat bubble. What do you dislike about Intercom?
TM
Thereza M
04/29/21
"Intercom is essential for my work"
What do you like best about Intercom? I can talk to my clients very easily and in a very funny way, sending GIFs, for example. What do you dislike about Intercom?
WL
Wei Loong K
04/29/21
"Effective solution for Live Chat needs, and friendly support."
What do you like best about Intercom? The ease of use for the live chat is apparent and Intercom delivers the intended experience for our customers. I've reached out to Intercom when we had some issues, they were helpful and responsive, though it took a bit of time for them to get back to us after raising a support request.
AU
Anonymous User
04/29/21
"Easy to use & intuitive"
What do you like best about Intercom? saved replies, ability to integrate with other tools, customer history, product tours! What do you dislike about Intercom?
MW
Mica W
04/28/21
"Mobile chat saves me hours of sitting at my desk:)"
What do you like best about Intercom? Chat mobile saves me time from my desk. The tours has really saved us lot of "how to" questions and wrong setups. What do you dislike about Intercom?
AU
Anonymous User
04/28/21
"Great Tool and great service"
What do you like best about Intercom? I like that it's possible to do many things (email campaigns, surveys, series, messages etc etc) within one tool. We were used to have multiple tool to make marketing activities and customer success, but now we are only using intercom
AU
Anonymous User
04/28/21
"Complex until you understand, however, simple and robust"
What do you like best about Intercom? Search functionality of help center and analytics of visits of users. Client support is perfect. What do you dislike about Intercom?
MN
Matt N
04/28/21
"Does exactly what I need and it is constantly improving"
What do you like best about Intercom? constantly improving, why do i have to.. What do you dislike about Intercom?
IC
Israel C
04/27/21
"They are like Apple for live chats"
What do you like best about Intercom? Intercom UI is flawless, it's beautiful it's seamless everything just works and the learning curve to use the software is minimal.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].