9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1451-1460 out of 2496
PP
Peter P
05/10/21
"Ease of use and and really good UX"
What do you like best about Intercom? Really easy to use, straight forward. Functionality What do you dislike about Intercom?
AU
Anonymous User
05/10/21
"Very Awesome for Customer Service"
What do you like best about Intercom? I love the saved replies; it makes customer service super easy and fast. I also love the resolution bots. When multiple questions come in that are the same, the resolution bot quickly takes off a workload!
AU
Anonymous User
05/10/21
"Good for B2B, Cost-Prohibitive for B2C"
What do you like best about Intercom? It's an amazing idea and pretty great execution. Gives users a personal touch in the age of computers. What do you dislike about Intercom?
AV
Anthony V
05/10/21
"Intercom has made my job much easier"
What do you like best about Intercom? The simplicity of the knowledge base for support articles is terrific and always being updated. Converting to chat conversations instead of regular email has changed the way our company manages support.
AU
Anonymous User
05/10/21
"Intercom is nice and easy to use."
What do you like best about Intercom? The ease of use of intercom is really nice and I think it would help you a lot with the competitors. I like how Intercom is working and how intuitive it is. You can do a lot of things with the apps that Intercom offers - emails, chats, phone calls, etc. Thank you for the good job that you are doing guys, it is awesome!
AU
Anonymous User
05/10/21
"I've tried them all and I constantly go back to intercom."
What do you like best about Intercom? Their support is hands down the best; resolution based, helping me optimize my workflows, and never leave me with a "lol learn to code" brush off. The consistent feature releases seem to reflect what their customer's ask for and my features requests are updated whenever there is progress. I also find that the database link and api is incredibly user friendly and the attribute setting is easy as pie. I also thing the map creator for messaging is ...
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AU
Anonymous User
05/09/21
"Awesome for support, still needs some work for Marketing"
What do you like best about Intercom? How Intercom handles support across a team and the use of bots to improve efficiencies. Tagging conversations, people, and messages makes it efficient to find what you're looking for quickly. The ability to write notes for other colleagues when trying to answer a customer query also helps answer customers effectively.
VA
Vasiliki A
05/09/21
"Great Tool For Providing Customer Support To Our Customers"
What do you like best about Intercom? I love how easily customisable it is and how easy it is to use in order to give high-quality technical support to our customers. It has helped us handle even very high workloads successfully, especially during the beginning of the pandemic and we as a team can safely recommend it to other customer support representatives.
RC
Rodolfo C
05/07/21
"Amazing"
What do you like best about Intercom? Most incredible engagement and service tool I've worked with. What do you dislike about Intercom?
AS
Ami S
05/06/21
"It is an useful tool to communicate with our customers, once we've learnt how to use the functions."
What do you like best about Intercom? Easy to create a customer-facing message that does not require IT language at all. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].