9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1461-1470 out of 2496
LW
Lindsay W
05/05/21
"Good but a bit expensive and some features are not too intuitive"
What do you like best about Intercom? Overall I like Intercom. The chats are great, and I like how it connects to other apps that we use in our company. What do you dislike about Intercom?
AU
Anonymous User
05/05/21
"Easy and intuitive platform"
What do you like best about Intercom? I like the possibility of having different filters to segment users, tag conversations, different integrations they have to create surveys, etc.
FC
Fabio C
05/05/21
"Great advanced tool for customer engagement"
What do you like best about Intercom? It is a really cool and versatile tool to generate campaigns to involve your customers with your app/web. It doesn't matter if you are into customer service or sales.
AM
Andrew M
05/04/21
"Great Communication & Analytics w/ useful integrations"
What do you like best about Intercom? I like being able to see the interactions that many different departments of our organization have with the customer, as a sales professional, it is very useful to be informed before interacting with a new client.
AU
Anonymous User
05/04/21
"Intercom is the standard industry tool"
What do you like best about Intercom? A massive suite of functions that works together with a huge amount of tools What do you dislike about Intercom?
DA
Diego Adrián C
05/04/21
"Direct contact with clients"
What do you like best about Intercom? Being able to contact clients directly, showing them a product tour when I launch a new feature, not depending on development to make popups or messages.
NL
Nathalya L
05/03/21
"Amazing"
What do you like best about Intercom? Gifs, emojis, saved replies, and reports What do you dislike about Intercom?
AU
Anonymous User
05/03/21
"I reach out to support every day.. something is always not working, or to complicated.."
What do you like best about Intercom? The messenger is good, the templates you suggest are very good. What do you dislike about Intercom?
AU
Anonymous User
05/03/21
"Powerful conversational marketing tool for end-to-end customer engagement."
What do you like best about Intercom? Intercom is a great end-to-end customer engagement tool. I get a ton of value with multiple services (email, in-app, live chat, articles, etc.) under a single product—rather than purchase several products and get them to integrate together.
AU
Anonymous User
05/03/21
"Adorable product"
What do you like best about Intercom? Functionality, usability, ease of use, you want to keep clicking on intercom What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].