Intercom Reviews in July 2026: User Ratings, Pros & Cons

"Great way to respond to and reach out to our user base"

What do you like best about Intercom? We like the team Inbox so that multiple team members can help address user questions. And also the Outbound communications so that we can keep engaged with our users both in an automated fashion and when we have an announcement to make. We also use the macros quite a bit to make it quicker and easier to answer common questions in the team Inbox.

A visually appealing and sophisticated live chat tool to drive conversions

PROS: Before we implemented Intercom Live Chat, our company's bounce rate was worrisome. After we started using the live chat tool, we were able to engage our customers in real time. This has led to the realization that they have a ton of questions they need to be answered before they commit and make a purchase. Because of this application, we were able to satisfy prospective consumers, thus leading them to convert. Additionally, Intercom permitted us to provide information to our client ...

"Perfect fit for our strategy in driving a great customer experience"

What do you like best about Intercom? the concept of series.... its a creative way of explaining thought process What do you dislike about Intercom?

"Intercom is great, complex, but great"

What do you like best about Intercom? The rules section and the automatizations it brings to assinging emails What do you dislike about Intercom?

"Great Product. Definitely Recommend"

What do you like best about Intercom? What I like the most is that it integrates with our website to lead customers to a specific department based on selected questions. This filters our customers to the correct department each time. So as soon as we get the customer, we are already prepared to assist them based off the questions they answered.

"There are still some features I would like to see added, but it already has a lot of great features."

What do you like best about Intercom? A lot of features have been added to the Saved reply recently. These are really great features. Thank you What do you dislike about Intercom?

"Interesting"

What do you like best about Intercom? I like that it lets you add or modify features that you need. What do you dislike about Intercom?

"Great unified platform for customer engagement/lead management. But don't expect stellar support."

What do you like best about Intercom? It's nice that all customer management functionality is in one app. It allows us to provide support and engagement messaging to our clients without trying to juggle multiple apps. This means making any changes to either campaigns, support articles or automation tasks simpler for our staff.

"Intercom is a great tool for any sized business that's constantly being developed"

What do you like best about Intercom? Easy to onboard new staff and great automation What do you dislike about Intercom?

"Intercom really helps us provide a better ux!"

What do you like best about Intercom? The messaging is really helping us organize incoming feedback from prospects, leads and customers and the articles make messaging much more efficient.