9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1431-1440 out of 2496
AB
Amir B
05/17/21
"Awesome!"
What do you like best about Intercom? I love the Custom Bots and Product Tours, Intercom added a Banner not that long ago and i'm loving it! Also the ease of communicating with our customers is great!
AU
Anonymous User
05/17/21
"Awesome"
What do you like best about Intercom? It's very intuitive to use, it's also very easy to have many conversations with the same person at the same time and in different topics.
AN
Adam N
05/17/21
"A time saver for CS Support"
What do you like best about Intercom? Creating saved responses, building a knowledge base that can recommend user articles to members. Such a time saver for our business.
KK
Kayla K
05/17/21
"Easy to use, Lots of Capability!"
What do you like best about Intercom? I love the Macros, and the continued improvement on the feature. Also, appreciate the Articles and the overall easy use of the platform.
AU
Anonymous User
05/14/21
"Great tool for support"
What do you like best about Intercom? Easy and intuitive to use, can know different ways to communicate and tackle down issues What do you dislike about Intercom?
AU
Anonymous User
05/13/21
"Intelligent platform to connect with your users"
What do you like best about Intercom? It is the easiest tool to create inbound, OUtbound messages. You can apply , edit rules easily and get started within minutes
SA
Shoaib A
05/13/21
"A lot of CX related things are missing"
What do you like best about Intercom? Its ability to Automate responses and its AI Bot. There is a featurecalled mention which can be quite helpful when a colleague wants to tag someone for support and help because he get an email immediately for the same. Other thing is that it has the capability to integrate with other CX vendors like ZIWO which we are currently using and if the CX is using the desktop application of ZIWO to make outbound calls, the calls will be recorded and one can get ...
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SS
Savannah S
05/13/21
"Robust, but simple to use"
What do you like best about Intercom? Product tours and chatbots are simple to set up. The workflow for setting up the product tours is surprisingly simple and user intuitive.
AU
Anonymous User
05/13/21
"Loads of great features and great support!"
What do you like best about Intercom? Easy for our customers and us! We mostly use the Articles but I've just started using Banners and finding them really useful for customer outreach.
AC
Ana C
05/13/21
"Easy tool to work with and assist merchants in the efficient way."
What do you like best about Intercom? How easy it is to assign messages between agents when working on a specific folder. We use auto-balance to make sure that the quantity is distributed equally and we can assist customers as fast as possible.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].