9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1391-1400 out of 2496
AI
Angelina I
05/31/21
"Amazing multi-functional tool for managing"
What do you like best about Intercom? How easy it is to set up a chatbot and reply to the customer's questions. What do you dislike about Intercom?
AU
Anonymous User
05/30/21
"easy to use"
What do you like best about Intercom? it is easy to navigate and I like the alert sign appearing on the icons that show activity What do you dislike about Intercom?
SS
Sahil S
05/29/21
"Intercm - The customer saver"
What do you like best about Intercom? The availability of Intercom chat on various platforms like mobile, desktop etc. What do you dislike about Intercom?
JW
Jess W
05/28/21
"Brilliantly personal and intuitive customer engagement tool that makes CS a breeze"
What do you like best about Intercom? The intelligent means of inbox assigment, the advanced bot features, and the clever series builder that allows for team to create targeted support accross various mediums including mobile, email and in app chats or notifications. The support team are really helpful too and I appreciate the app updates every quarter
AU
Anonymous User
05/28/21
"Intercom is a powerful tool with a learning curve"
What do you like best about Intercom? I like that so much can be automated and tracked with Intercom. It makes it easy to be in contact with our users and provides a quick level of support. It's an easy way for our users to reach us.
AU
Anonymous User
05/27/21
"Good Product"
What do you like best about Intercom? It is pretty straightforward. Customer conversations are well organized. What do you dislike about Intercom?
AU
Anonymous User
05/27/21
"Its not very user friendly"
What do you like best about Intercom? the search bar is very usefull, can find anything. Chat support is always available What do you dislike about Intercom?
SS
Sonakshi S
05/26/21
"Easy interface ,hands on data and comprehensive reporting structure."
What do you like best about Intercom? The reports generated are very understandable and time-saving for the management and presents just the proper insight into the activities of the team along with the organization's trends to customer satisfaction.Also the inbox, the numbers presented, the replied answers, Snooze, star markers are added advantages to categorize the emails.
AU
Anonymous User
05/26/21
"Contact Center Manager"
What do you like best about Intercom? that the platform is smooth and straightforward What do you dislike about Intercom?
AU
Anonymous User
05/26/21
"Very easy to use+"
What do you like best about Intercom? I like how intuitive it is - even to a person that's never used it. Also, there is a wide range of features that are really helpful. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].