9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1401-1410 out of 2496
AU
Anonymous User
05/26/21
"INtercom is mainly great, but the usablility is dated"
What do you like best about Intercom? End Customer Experience is nice. API Support What do you dislike about Intercom?
AA
Assad A
05/25/21
"A very functional and convenient tool for Inbound and Outbound communications"
What do you like best about Intercom? Functional tool for the inbound and outbound communications which I started to use recently when I joined a product-based company. Here Intercom plays a very important role as it the bridge for us and the customers and it is very critical for someone in the onboarding and solution providing role. Intercom makes it easier to reach out to customers as it is integrated into our product and works amazingly for both of us (the guys who supports the customer) ...
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AU
Anonymous User
05/24/21
"Fantastic product with even better customer support."
What do you like best about Intercom? The multiple people I've spoken to have been very personable, friendly, and helpful. What do you dislike about Intercom?
JJ
Johan J
05/23/21
"Use intercom and never have to worry about managing your customer communication again"
What do you like best about Intercom? Intuitive interface, good visuals of aggregated data and statistics, excellent for tracking and follow-up on client conversations and lead follow-up
RN
Rayan N
05/22/21
"Intercom Experience"
What do you like best about Intercom? The support is really helping. I love the UI and smooth experience What do you dislike about Intercom?
AU
Anonymous User
05/21/21
"Everyone's heard of Intercom.."
What do you like best about Intercom? The UI is simple and feels like a personable insight into users and groups of users, aside from the presented data. What do you dislike about Intercom?
TM
Tony M
05/21/21
"Great for customer support"
What do you like best about Intercom? Chat system and ability to quickly answer questions with existing articles. What do you dislike about Intercom?
AU
Anonymous User
05/21/21
"A great way to connect to your customers"
What do you like best about Intercom? The filtering system of users on various attributes like activity, web sessions etc What do you dislike about Intercom?
AU
Anonymous User
05/20/21
"La mejor plataforma de soporte"
What do you like best about Intercom? Intercom es super facil e intuitivo. Tienes todos los datos de los clientes agrupados ademas de interactuar con otras herramientas, lo que hace que tu trabajo sea realmente fácil de llevar.
AU
Anonymous User
05/20/21
"I like using intercom so far. The set up is very neat and let's not talk about the marcos love it!"
What do you like best about Intercom? I have to say the customer service is excellent. I'm not used to it yet, but I love the fact that I can create macros and add my articles. I also see the fact that customers can rate agents. This will push them to do better.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].