9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1311-1320 out of 2496
SB
Sarah B
07/27/21
"Best support chat tool I know and incredibly easy to use"
What do you like best about Intercom? I've tried many support chat tools, but they all seemed like a knock-off of Intercom without having the same elegant product. Very happy to pay a few dollars more to use the real thing!
AU
Anonymous User
07/24/21
"I like Intercom better than the platforms I used before, it's simple and contains a lot of data."
What do you like best about Intercom? The way Intercom is very simple and instinctively easy to use What do you dislike about Intercom?
CM
Charlotte M
07/23/21
"Intercom Ticketing Software"
What do you like best about Intercom? There are a couple of things that make intercom stand out to me and our organization, first is its notifications, it has a good notification that we cannot miss on an email. Secondly is the ability to support live chart. This is a super cool feature that allow realtime support to customers. Thirdly is te escalation procedure and the ease to add tags. This makes searching very easy.
AU
Anonymous User
07/23/21
"Intercom - fast and easy to setup, powerful and intuitive features"
What do you like best about Intercom? The intuitive setup, various platform integration What do you dislike about Intercom?
OL
Oskar L
07/23/21
"Good app to handle customer support for your business"
What do you like best about Intercom? Series feature. Huge value from the automated messages that can be sent through different channels. What do you dislike about Intercom?
AU
Anonymous User
07/22/21
"Intercom helps my company to shape our support experience."
What do you like best about Intercom? The custom bots help us to assign and categorize conversations automatically. What do you dislike about Intercom?
AU
Anonymous User
07/22/21
"Intercom is a very effective and continually improving tool for in-app messaging"
What do you like best about Intercom? I love the openness to feedback (and seeing it implemented in improvements!). The customer service team is top-notch every time I reach out. Also, the in-app and email messaging tools are very user-friendly and make my job so much easier.
AU
Anonymous User
07/22/21
"Helps with the ability to stay in contact with customers"
What do you like best about Intercom? Ability to jump back and forth between multiple customers at once. What do you dislike about Intercom?
RV
Robin V
07/22/21
"Smart support system, easy to set up"
What do you like best about Intercom? I like the bots, and we use this for support to give the clients an answer before coming to me. It's straightforward to set up, and you get a lot of help from the FAQ pages. the unique easy set up of an outbound chat to clients makes it effortless to contact our clients
BJ
Billy J
07/22/21
"Intercom is very user friendly!"
What do you like best about Intercom? The user interface is easy to navigate, and I also like being able to view all the different types of metrics What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].