9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1301-1310 out of 2496
AU
Anonymous User
07/30/21
"Great for keeping in contact with customers"
What do you like best about Intercom? I love how it's easy to have notes with my colleagues within a given chat What do you dislike about Intercom?
AU
Anonymous User
07/30/21
"Great for customer support"
What do you like best about Intercom? The intercom staff is so helpful. easy to use on the phone aswell as laptop. What do you dislike about Intercom?
AU
Anonymous User
07/29/21
"It is always exciting to work with tools that are constantly improving"
What do you like best about Intercom? In the last few months, I have been much more involved in using the tool and have noticed the small improvements they have made overall to the platform.
TI
Thomas I
07/29/21
"Excellent tool for connecting our users"
What do you like best about Intercom? The convenience of managing our client base through a simple to use interface and easy tagging for mass messaging and reach outs.
GP
Ganindu P
07/29/21
"Intercom helps me to get to my customer doubts fast"
What do you like best about Intercom? The platform can communicate with customers directly, and I can keep a tab of all customer communications in one place What do you dislike about Intercom?
AU
Anonymous User
07/29/21
"I've experienced multiple bugs"
What do you like best about Intercom? Series and usage of bot, inboxes and scheduled messages What do you dislike about Intercom?
CM
Carissa M
07/29/21
"I love intercom"
What do you like best about Intercom? I used Zendesk with my previous employer. I love the ease of use with intercom, and the chat function is wonderful! I find it is a breeze to use, and I love the confetti when I check my customer satisfaction.
AU
Anonymous User
07/29/21
"Its very user friendly and it makes my job more easier."
What do you like best about Intercom? Find the details of the customer, and we can find our previous chats quickly. What do you dislike about Intercom?
AU
Anonymous User
07/28/21
"Good for simple chats, horrible for anything else"
What do you like best about Intercom? The different types of messages you can send such as posts/messages/custom bots. What do you dislike about Intercom?
MR
Matheus R
07/27/21
"It's an amazing tool for your support team"
What do you like best about Intercom? I like the most the notifications and the support live chart What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].