9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1291-1300 out of 2496
AU
Anonymous User
08/02/21
"Good but can be better, needs more organisational options and collaborative options"
What do you like best about Intercom? Easy to use, no hassle and you can figure it out yourself. What do you dislike about Intercom?
AU
Anonymous User
08/02/21
"Absolutely amazing. Have been using Intercom for the last 3 years and it just gets better"
What do you like best about Intercom? Ease of use, Reporting, Chat Bots. Everything is in one place. What do you dislike about Intercom?
IB
Irit B
08/02/21
"Support is kinda fun and cool"
What do you like best about Intercom? The academy, the "topics" feature, support What do you dislike about Intercom?
AU
Anonymous User
08/02/21
"It is an awesome tool to support users of your apps :D"
What do you like best about Intercom? well, like the articles and product tours features (very usefull for our users), the interface of intercom is intuitive and easy to use
AU
Anonymous User
08/02/21
"A very powerfull tool for customer service"
What do you like best about Intercom? The way you can interact with your customers, you can create bots with the most common conversation topics, and get an insight of what your customer needs based on their replies
AU
Anonymous User
07/30/21
"This is a very advanced system with many add-ons to integrate with, can build a full CX process."
What do you like best about Intercom? The resolution bot & performance measuring What do you dislike about Intercom?
GN
Guto N
07/30/21
"Intercom is always looking to improve the platform"
What do you like best about Intercom? - The Usability is very easy - The Intercom help center is very well written. Most times I do find what I am looking for over there.
AU
Anonymous User
07/30/21
"Intercom is changing how we handle client onboarding!"
What do you like best about Intercom? I enjoy Intercom tours and chatbot functionality. What do you dislike about Intercom?
NR
Nicola R
07/30/21
"Intercom es una de las mejores plataformas para atencion al cliente."
What do you like best about Intercom? Puedes tener una omnicanalidad en tus metodos de atencion al cliente. What do you dislike about Intercom?
AU
Anonymous User
07/30/21
"Organized communication flow with great features and integration with other tools I need"
What do you like best about Intercom? I guess I'll go with the integration with all the tools I need, especially with SalesForce and the articles of our database. Also, the possibility of creating and using macros, very intuitive.
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].