9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1281-1290 out of 2496
MA
Maleny A
08/05/21
"Intercom "the platform that surprises me more every day""
What do you like best about Intercom? I like that I can have all my channels connected in one, and my team save a lot of time. I also love that I not only use it to talk to my clients, but also to notify those with whom I have no communication. I love that every day I am discovering something new, something that will make my company grow, be more organized, and detect where we have areas of opportunity.
AU
Anonymous User
08/05/21
"Developers point of view"
What do you like best about Intercom? Connects you directly with a customer and great management tool to keep track of your customers What do you dislike about Intercom?
AU
Anonymous User
08/05/21
"Great tool, a little expansive and hard to learn"
What do you like best about Intercom? It allows us to communicate with users in a very efficient way, tracking their actions making our work easier. What do you dislike about Intercom?
DH
Dawn H
08/04/21
"Intercom is an engagement workstation."
What do you like best about Intercom? Of any customer engagement program I have used, none integrates with more third party software applications like Intercom. I also like how it brings data both from Intercom and from other integrated software tools we use at work, and uses the generated data to personalize our interactions with app. Users and customers.
AU
Anonymous User
08/04/21
"Great way to connect with customers!"
What do you like best about Intercom? I'm enjoying using Intercom. I like that I can integrate it with other tools and that customers can include alternative ways of us reaching out to them.
AU
Anonymous User
08/04/21
"Great product for live chats"
What do you like best about Intercom? Helps us interact with prospects/customers very smoothly and efficiently. What do you dislike about Intercom?
AU
Anonymous User
08/03/21
"Intercom is an all-in-one! Great visibility and customer comms."
What do you like best about Intercom? Love being able to communicate with customers in the same platform as gaining insights about their usage, and linking to our Help Center. Custom attributes and segments means I find the data-driven insights I'm looking for. And the team is always adding cool things like product tours, which add a lot of value and are easy and intuitive to use. Setting up "if" "then" bot conversations was really easy. Also, the saved responses in chat is a minor but ...
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LR
Lourdes R
08/03/21
"Communicate and disseminate information"
What do you like best about Intercom? I like autoresponder and bot functions within the system to reply every day at all hours. Observe all the necessary screen.
AU
Anonymous User
08/03/21
"great customer support tool"
What do you like best about Intercom? how easy the functionality is within Intercom. Intercom also updates you with alerts with any newly added features to make your customer service role flow nicely. And more than one person can be on at a time and manage just fine.
AU
Anonymous User
08/02/21
"Great customer support for a robust customer support platform"
What do you like best about Intercom? I like being able to perform analytics with the user platform, create template replies, and assign messages to teams. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].