9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1271-1280 out of 2496
AU
Anonymous User
08/09/21
"Intercom is something you need to take a look at!"
What do you like best about Intercom? Once you have integrated the API into your website, their online UX is easy to use and highly customizable! They also have a brilliant customer relations/support team to help you with anything that you need. I would highly recommend all businesses' take a look at this tool.
MS
Mehrdad S
08/09/21
"Great features & an interface that needs improvement"
What do you like best about Intercom? Conversation topics, resolution bots, etc What do you dislike about Intercom?
AU
Anonymous User
08/09/21
"Best customr support tool"
What do you like best about Intercom? WYSWYG tool to build posts, banners and etc. What do you dislike about Intercom?
CT
Cody T
08/09/21
"Very dynamic, user friendly and more relevant than older systems"
What do you like best about Intercom? ability to communicate with customers quickly and informaly What do you dislike about Intercom?
AU
Anonymous User
08/08/21
"Very good software for costumer support on site"
What do you like best about Intercom? Friendly for the costumers and the gifs are awesome What do you dislike about Intercom?
AU
Anonymous User
08/08/21
"The Best Customer Service's CRM."
What do you like best about Intercom? Data intelligence for service managers for shure! What do you dislike about Intercom?
MC
Monique C
08/08/21
"Powerful customer service automation"
What do you like best about Intercom? Intercom allows me to cut down time spent organising my customer service channels. Everything is in one place, and there are many capabilities around how and when a customer is contacted. I love that my customers feel that it is easy to get the help they need both through the chat and through the help centre.
R
Rosalinda
08/07/21
We can do more than just chat with our customers with this app
PROS: Intercom helps us have a better view of the customer lifecycle. We’re maximizing this app’s configuration settings in order to have a more personalized approach when communicating with clients. CONS: We encountered some technical issues relating to the integration of a widget via Google Tag Manager. This happened because the code inside the app was slightly different. Thankfully we were able to resolve this after some time. We also found that some docs are not up-to-date. It’s a good ...
Read more
TT
Tony T
08/07/21
"Great Platform"
What do you like best about Intercom? On the Front End, it's all about the quality of the interaction, and on the back end, all the data and integration with CRM and other tools to cultivate leads effectively and efficiently.
AU
Anonymous User
08/06/21
"Great features, easy to use, limited engineering support on cheaper plans"
What do you like best about Intercom? I love how easy it is to set up Intercom on your product/application. The installation process was a breeze, adding metadata to users is easy, and building tours or onboarding journeys, once everything is set up correctly, works very intuitively.
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].