Incident IQ Reviews in June 2026: User Ratings, Pros & Cons

"IncidentIQ Review"

What do you like best about Incident IQ? The customization ability of incidentIQ. Easy to move things around and easy to rename. The ability to have different workflows depending on ticket submission is wonderful as well. We also like the integrations into our MDM and other products, like Microsoft. Finally, the included inventory option is nice as well. What do you dislike about Incident IQ? The customization can be a bit wonky at times and tough to use. Additionally, when problems arise, ...

"Easy to understand, but would like to know all IIQ's features."

What do you like best about Incident IQ? I like how easy IIQ is to learn and navigate through. Once scanned, I can see the history of each device, which is vital for our students and staff. It allows different departments of our school district to easily communicate. What do you dislike about Incident IQ? A couple things....One, I would really like if IIQ would be able to communicate with our school platform, Skyward. Also, I don't like how there is SO MUCH more to IIQ than we know. It ...

"iiQ has been a lifesaver in the Asset Management and Ticket submission portion of our district."

What do you like best about Incident IQ? I love the asset management portions of iiQ, all of the integrations are amazing What do you dislike about Incident IQ? No complaints here. Everything has been amazing What problems is Incident IQ solving and how is that benefiting you? Solving unassigned device issues and verifying that assigned users are actually using the device. We realized that there were lots of extra devices on campuses that were being used as loaners, we then mass disabled ...

"Best Ticket and Asset system"

What do you like best about Incident IQ? IIQ is excellent for completing tasks and solving issues. The integration of Google admin and Mosyle makes using multiple actions without having to use multipe programs/MDM beneficial and convenient. What do you dislike about Incident IQ? IIQ could use the integration with Slack or push Notification. Also, the progression of tickets doesn't work well. If a key is open and is put in waiting for a response after three days of no responds, tickets are ...

"Great Software"

What do you like best about Incident IQ? We use IQ to Track hardware, phone issues, and warehouse tickets. It's a great addition to current procedures and helps us track what needs more attention and what areas have the most problems. The urgent ticket feature is great, we have a view that shows off the "leader board" in the main office of who has most tickets and urgent tickets. What do you dislike about Incident IQ? That IQ does not send reports automatically; they must be manually run ...

"great software"

What do you like best about Incident IQ? I enjoy how user friendly the UI is and how easy IIQ makes it to track tickets, assets and the like. I'd 100% recommend IIQ to any IT department in the education district or not, it makes my job super easy! What do you dislike about Incident IQ? I honestly cant think of any downside off the top of my head. The software is very easy to use and very useful. IIQ support responds lightning quick when there is a bug or something and it gets fixed right ...

"Tickets and Asset Management"

What do you like best about Incident IQ? The ticket sytem allows linking to the assets to make adding issues easier for the end user. SSO linkages to make it easier for our users to enter tickets. What do you dislike about Incident IQ? Would like more MDM linkages for device management. What problems is Incident IQ solving and how is that benefiting you? Help Desk and asset managment is why we purchased the system. Reporting the time for ticket closure has been fantastic. Asset management ...

"Great K-12 Focused Help Desk and Asset Management Platform"

What do you like best about Incident IQ? This is the only helpdesk on the market that is specifically designed for K-12 and it has really streamlined my district's IT operations. Teachers find it easy to use and my techs like it as well. What do you dislike about Incident IQ? We were early customers of IIQ and at first there were some features that were missing. The development team has been great to work with though and they've quickly added features. What problems is Incident IQ solving ...

"A great Product"

What do you like best about Incident IQ? IIQ makes it easy to keep track of users, assets, and their associated tickets in one place. What do you dislike about Incident IQ? So far there havn't been downsides to IIQ that we have not been able to work out. What problems is Incident IQ solving and how is that benefiting you? IIQ is helping us to keep track of helpdesk tickets and keeping proper track of who is putting them in and what device(s) they are talking about.

"A very solid inventory suite"

What do you like best about Incident IQ? I enjoy having a large number of options when searching for information on our inventory. Having multiple ways to look up items and information on those items makes my job easier and removes a lot of questions that may arise later. What do you dislike about Incident IQ? My company had an issue with a Chromebook and how it was imported into the incident iq platform. The serial was unable to be found, and it said the asset tag for that item was already ...