Incident IQ Reviews in June 2026: User Ratings, Pros & Cons

"Organized and helpful, simple to use and modify."

What do you like best about Incident IQ? I like how our assets are so easily imported into the system. What do you dislike about Incident IQ? It would be helpful to merge tickets with the same issue when dealing with a more significant problem affecting many people. What problems is Incident IQ solving and how is that benefiting you? This product helps organize and prioritize tech issues in our district, and it helps keep track of repeat problems.

"A very thoughtful and complete help desk and asset management system with a great value."

What do you like best about Incident IQ? The integration of Chrome devices with Google Admin, and Jamf integration with our Mac fleet is very useful for our asset tracking and deployment of information. What do you dislike about Incident IQ? The emails sent when tickets are created or updated have gotten much better in design and appearance. They were not very good a year ago. Also filtering your searches to find what you are looking for is slightly complicated. What problems is Incident IQ ...

"Tech Support Coordinator"

What do you like best about Incident IQ? The integrations with our systems and the fee tracking. What do you dislike about Incident IQ? Some management features are not mature enough. What problems is Incident IQ solving and how is that benefiting you? It has consolidated our inventory management and combined two help desks. Also, fee tracking for repairs is much easier now.

"Amazing integrations that help our daily workflow"

What do you like best about Incident IQ? Their connections to 3rd party systems (Google Workspace, JAMF, Classlink, etc.) that help us coordinate our assets and ticket management in one place. What do you dislike about Incident IQ? Some new features take a little longer than desired to realize in the platform. What problems is Incident IQ solving and how is that benefiting you? We needed a system to manage our assets and ticketing fluidly and seamlessly. This product does both of those ...

"IIQ - Great product, but moving in a direction that might not be right for every user."

What do you like best about Incident IQ? Scalability. Through this, IT can scale the product as needed regardless of inventory size or number of agents. What do you dislike about Incident IQ? Feature updates have essentially stopped while they work on what is essentially their own app store. What problems is Incident IQ solving and how is that benefiting you? IIQ gives us a one stop shop to be able to process tickets and manage assets at scale. Being cloud based and understanding the k12 ...

"Incident IQ Leader in Support"

What do you like best about Incident IQ? Incident IQ allows the user to take control. You are able to create your own workflow using the tools as you imagine it. You can make changes and adjust quickly and easily. There is no hassle or second guessing the resolutions. It's simple to navigate and use on a daily basis. What do you dislike about Incident IQ? The tool works wonderfully to bring together those in need of support and others with the knowledge to troubleshoot. While there is ...

"IncidentIQ - A great K-12 Solution"

What do you like best about Incident IQ? The best feature of IncidentIQ is its integration with other software. Our district uses Skyward as a student information system, and iiQ can pull information from Skyward to make account and device information even easier. Another excellent integration is with Google Admin, which helps us quickly get device stats and change those devices directly from iiQ. iiQ is also continuously updating its platform, which helps keep it fresh with new ...

"Incident IQ Leader in Support"

What do you like best about Incident IQ? Incident IQ allows the user to take control. You are able to create your own workflow using the tools as you imagine it. You can make changes and adjust quickly and easily. There is no hassle or second guessing the resolutions. It's simple to navigate and use on a daily basis. What do you dislike about Incident IQ? The tool works wonderfully to bring together those in need of support and others with the knowledge to troubleshoot. While there is ...

"IncidentIQ - A great K-12 Solution"

What do you like best about Incident IQ? The best feature of IncidentIQ is its integration with other software. Our district uses Skyward as a student information system, and iiQ can pull information from Skyward to make account and device information even easier. Another excellent integration is with Google Admin, which helps us quickly get device stats and change those devices directly from iiQ. iiQ is also continuously updating its platform, which helps keep it fresh with new ...

"Fantastic in terms of usability in Education"

What do you like best about Incident IQ? The UI is extremely easy to learn and use while filters are nice to narrow down searches and keeping them on hand for common issues. The asset manager is extremely handy to have integrated with the ticket system. What do you dislike about Incident IQ? I'm not a big fan of having to purchase different modules that could easily be integrated into the core software itself, like batch check-in/out and auto assigning roles when checking in or out. Also, ...