Incident Iq discussions

i heard incident iq is quotation based. what does that mean in terms of pricing for a mid-sized business?

we're a small 8-person team managing our own IT needs. would incident iq be overkill for us or can it actually help streamline our processes?

we currently use a few tools for project management and communication. does incident iq have integrations with any popular software?

is incident iq primarily aimed at large enterprises? would a growing medium-sized business find it useful too?

i've read incident iq has limited customization options. can you elaborate on that? what can't we customize?

i'm curious about the usability of incident iq. how easy is it for new team members to get up to speed?

i’m exploring incident management solutions and trying to understand what features are essential for an effective help desk experience. what do you all think are must-have features?