HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

It has it's flaws but overall t's a great piece of software

What do you like best? The usability of the software and how easy it is to integrate with other platforms. It gives a clear and intuitive platform for companies from SME to enterprise. We were able to scale it from a 200 customer support to a 160,000 enquiry platform within 3 weeks which made a huge impact to the client and allowed us to push it into more. What do you dislike? It still needs some work to get it fully up and running seamlessly with the other Hubs within HubSpot and ...

Hubspot Service Automation and Efficiency

What do you like best? We are just scratching the surface, however the workflow automation and reporting has instantly provided value, and has us excited regarding future potential. What do you dislike? Our business revolves around confidential information, which is not allowed in Hubspot per the current terms and conditions. Recommendations to others considering the product: Check it out. It's got a ton of potential. What problems are you solving with the product? What ...

Hubspot Service Hub review

What do you like best? I think HubSpot gives a really good solution for getting feedback from users via surveys and NPS score. In one day implementation, it gave a us the ability to get valuable feedback from our customers without the need to integrate new software. More ever we keep everything connected to our CRM so we can make smarter decisions. In general, what I do like in Hubspot is the pricing, training/product eduction is amazing, easy to implement and grow usage of the ...

Most Improved Product for CRM + Support/Success

What do you like best? - I like that I can navigate all company records for sales, marketing, success, and support in one product. - Support Inbox with chat, forms, and department email has improved - The Knowledge Base is improving and has a nice editor and integrated video. The article editor allows you to do some cool stuff too that makes it looks very professional. What do you dislike? - The inbox isn't the cleanest product for a support desk. Because it requires you to ...

Hubspot Ticketing Features

What do you like best? The ease in which you can move tickets without needing to open them, the integration of chat features/notifications into Slack and the automated email sequencing feature. What do you dislike? The inability to forward emails directly from a ticket. What problems are you solving with the product? What benefits have you realized? TIme management - Greatly improved via fully customisable automated sequencing

Never Be In the Dark!

What do you like best? Knowing that I can use my hubspot tools to stay active in my communication with our customers is wonderful. I am constantly able to track how my customers are doing. Also when I have questions myself I can quickly reach out to hubspot and get a response from them. This is truly the best system to use and our team loves it. What do you dislike? I can't really think of any dislikes even when I am looking for something most of the time Hubspot offers it. What ...

Effective and easy to use, but not as advanced

What do you like best? Quick support service, many options in customising and building new funnels. I like creating workflows, it's really intuitive and has a lot of options to integrate with customer properties. What do you dislike? It's quite limited for what I do - I manage support team in my company, and the platform is more fore marketing and sales. When I do some marketing things that require those tools - hubspot is great. Sometimes the support hubspot gives is not 100% and ...

Nice user interface, but lacking in some key functionality for ticketing (Service Hub)

What do you like best? 1) I think the HubSpot support staff has been very helpful and mostly ready and available to assist. I have reached out to the support staff on multiple occasions via the Chat function and I am able to get them to assist with my concerns at once. As with anything, you need to be very clear about your requests or queries so that they can better address your concerns. 2) The tracking function helps us know whether our messages have been delivered and read by our ...

Very happy with HubSpot

What do you like best? HubSpots ticketing solution is super helpful for us to keep track of everything to do with our customers as well as tasks to help remind us of all things we need to remember What do you dislike? The tool for making reports is at bit tricky, and I wish we could have more dashbords/more reports per dashboard What problems are you solving with the product? What benefits have you realized? We are solving our clients problems faster and more effectively and ...

A fledging product with real potential

What do you like best? As a loyal HubSpot user, it's great to be able to offer clients a full sales and marketing ecosystem within the same platform What do you dislike? There have been some teething issues I've come across that I believe are down to the emerging nature of the platform - given time, I hope that the HubSpot team can address these. What problems are you solving with the product? What benefits have you realized? We work with a large retail client who rely heavily ...