HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Good experience for customer success

What do you like best? There are a lot of people willing to help you during the time you are new in Hubspot. The best is that inside Hubspot there are our client's contacts, the emails Marketing sends, the tickets we receive, the campaigns we use and the workflows, so you do not need to use different platforms to track the things other teams are doing. What do you dislike? Two people can´t work at the same time in a campaign, so if you need to check something your coworker did, he ...

Best CRM

What do you like best? I am using HS on a daily basis for customer service purposes - it is well designed with easy access to inbox and tickets. It is amazing that it also contains features for sales and marketin What do you dislike? Well, there is such thing - maybe to much of analytics which is not useful tool for my daily purposes.Overall, it is the best CRM iever used Recommendations to others considering the product: It's easy - feel free to use it What problems are you ...

Hubspot: The Best Ticketing Tool

What do you like best? Hubspot helped me change the ticket status and made it easier for me to assign tickets and send automatic email replies to clients. So far, using Hubspot is the best as it has very user friendly interface and lessen my workload for tickets. What do you dislike? There are some downtimes with hubspot. There are some downtimes with hubspot. There are some downtimes with hubspot. There are some downtimes with hubspot. There are some downtimes with hubspot. There are ...

HubSpot Is Great

What do you like best? Very easy to pick up and use efficiently on a day to day basis. What do you dislike? Sometimes a few connection and email response issues What problems are you solving with the product? What benefits have you realized? Ticketing and dealing with clients

So far, so good!

What do you like best? So far, I like the visibility that I have into being able to view my clients and their details. I'm able to create my own view, new fields, etc. to make everything more efficient when working in hubspot. I can also tell that they are working to make the software better and listening to feedback. What do you dislike? There seems to be some errors, bugs, issues sometimes. i can tell it is still a developing product. It also is not as user-friendly as far as the UI ...

Feedback tool review

What do you like best? I love that I'm able to see the analytic data of who is opening and receiving my Feedback emails. It's extremely important to know if there is something I need to change to increase my open rate. I also like the automation side of things that allows user to automatically be notified that something belongs to them rather than having to rely on email to be sent. What do you dislike? I would like for there to be a bit more customization available for the CSAT ...

Service Hub

What do you like best? I think the Hubspot Service Hub has a comprehensive toolbox of essential customer success tools. I think that each of the various components of service hub is easy to use and user friendly. What do you dislike? I believe that more advanced editing tools could be implemented into the Knowledge Base. At times, it is difficult to edit the articles to appear as or function as I would want them to. What problems are you solving with the product? What benefits have ...

Great Software for Managing Many Clients

What do you like best? I like the ticketing system and clear ways clients are shepherded through the intake process in Hubspot from start to finish. What do you dislike? Occasionally the pages don't self-refresh as often as they should, requiring me to manually refresh. What problems are you solving with the product? What benefits have you realized? We can handle huge numbers of incoming calls and clients with Hubspot, and keep everything organized.

Nothing like automated follow up

What do you like best? I need to reach out to my clients everyday in order to get the information I need in a timely manner, and hubspot allows for automating daily reach out as well as being extremely customizable in the way that we have automation set up. It takes that simpler tasks over for me so I can spend my day on more in depth tasks for our clients. What do you dislike? I wish there were required checklists to finish task/deals/stages. We have a lot of things that need to be ...

A great CRM tool!

PROS & CONS What are the best aspects of this product? I love how intuitive HubSpot is. Its interface is really easy to follow. Plus, it keeps track of all my previous interactions with customers too. This way, I know just where to pick off from our last conversation. What aspects are problematic or could work better? Email and chat are a lot easier to manage. This is in comparison to calls that are difficult to track and log. What specific problems in your company were solved by this ...