HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Great for business - love the knowledge base tools!

What do you like best? I really like the Article Health page and seeing what people are most interested in! It helps us understand what we should work on and make better. The search also works great as well. What do you dislike? I don't have any problems with the knowledge base tools. What problems are you solving with the product? What benefits have you realized? Customers have an easier time searching for the pages they need because we are always learning what keywords we need ...

Good start, great help

What do you like best? HubSpot provides great assistance when needed. They do a great job of answering questions and providing solutions, even when they're workarounds. What do you dislike? There are some low-hanging fruit issues like the simple ability to have an automated auto-reply system that prevents us from having simpler processes. What problems are you solving with the product? What benefits have you realized? We like having our CRM and Service tools in one place. The ...

Always exceeding my expectations

What do you like best? The UI is one of the most comprehensive and visually appealing set ups amongst all other CRM's. What do you dislike? Updates tend to happen and change without notice, sometimes setting me back a few minutes here or there. What problems are you solving with the product? What benefits have you realized? Client information and stats. The organization is phenomenal and functional.

HubSpot Service Hub makes customer service easy

What do you like best? Hubspot is easy to use and navigate, allows our team to track and record tickets and common customer issues. With it we can easily integrate almost all forms of communication we receive from customers, and we are able to pull detailed reports on granular issues to see where there are consistent pain points with our programs and services. Another great thing about HubSpot's service hub is how customizable it is. There have been very few things we haven't been able to ...

Service Hub integration

What do you like best? Pop-up website feedback surveys are very easy to deploy and have been an excellent tool for gathering customer feedback. Also, our scheduled email feedback surveys have been very steady once we set up the right scheduling logistics. It's been to see a steady cadence of customer input coming in regularly. What do you dislike? I would like to see more options for more robust surveys (beyond the Happy / Neutral / Sad face and comment widget) . We are trying the ...

HubSpot - Easy To use

What do you like best? Everything is very easy to set up within the Service Hub. I was able to create everything I was looking for. When I did run into an issue, their help documents are very well done. If I couldn't find it there, their support team was very quick to respond and answer my question. We love the chat integration that we can put on our website and Facebook for more people to be able to reach out to us. I love the drag and drop features throughout the tool for a lot of the ...

Hubspot Experience Review

What do you like best? I love the reporting side of it, very informative in which assists exceptionally well with the role I am in. Also, very user friendly so makes life a lot easier than other websites I have previously used What do you dislike? Nothing at all, everything has worked perfectly What problems are you solving with the product? What benefits have you realized? None!!

Very good for getting started

What do you like best? It is really easy to structure and begin to write articles in a very simple and easy to use interface What do you dislike? It is really hard to get custom. if you want to match the knowledge center with more advanced branding this is very complicated. Also, the simplicity really holds you back when you want to start adding images, thumbnails or anything clickable. The interface is a little like the good old Paper clip days of microsoft word where adding images ...

Great Product

What do you like best? I like the ticketing process. It is very easy to use and makes keeping track of them extremely easy. I also like that I can easily assign tasks to other colleagues in a few clicks. The reporting capability is great as well. What do you dislike? I would like to see an easier way to get contact information in a business card format so that I could easily copy and paste it if I needed to. What problems are you solving with the product? What benefits have you ...

HubSpot Ticketing Tool

What do you like best? The HubSpot ticketing tool is great. Any one who emails are sales department, if its a queries or a complaint I can pop straight into a cue, designate an owner and make sure no one is missed. Then monitor it until resolved. If it's someone asking for a quote, there is an easy button on the side to turn into a deal and close the query straight away. What do you dislike? It can be quite daunting to see the amount of tickets when it is a small team. Maybe keep ...