HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Nicely integrated but could use some improvement

What do you like best? Capabilities, integrations, price, service. What do you dislike? limited workflows, records views, forms. What problems are you solving with the product? What benefits have you realized? We are using Hubspot as a full stack of CRM and marketing needs. It's allowed us to consolidate multiple softwares and streamline our operations.

HubSpot Service Hub has some key features that every service team should be using

What do you like best? I enjoy the ticket service and the ability to integrate multiple platforms with your hubspot account What do you dislike? The one thing that I dislike the most about Hubspot service hub is you can't receive phone calls through the platform. Recommendations to others considering the product: Good CRM What problems are you solving with the product? What benefits have you realized? We are able to track and update all conversations that we have with ...

The best CRM for servicing customers at the most economical price!

What do you like best? I like how easy it is to integrate with other tools like Gsuites. What do you dislike? I don't like how the customer and contact details can't be moved to another spot on your screen, like the top. Recommendations to others considering the product: Go through all of the Academy training that is freely available. Ge the team certified. What problems are you solving with the product? What benefits have you realized? Having people be able to chat and ...

All Inclusive Solution

What do you like best? I love having email/phone/chat all integrated into one area. It makes responding to our customers so extremely easy and efficient. Having the ability to also integrate our 8x8 phone system into the software proves to aid in efficiency. Also, the Support at HubSpot is outstanding! What do you dislike? We are currently needing to work in both the Tickets and the Conversations Inbox due to being unable to review ticket status in anything except for New or Closed, ...

Super easy to use!!!

What do you like best? HubSpot's knowledge base is so easy to learn and use! What do you dislike? Not much... but if I had to write something, maybe tweaking the tag recognition just a bit. What problems are you solving with the product? What benefits have you realized? We are using the knowledge base as a HELP data base for users to search for answers. The articles are the foundation of our help system. The benefits are endless... as we think of more questions a user might ...

Simplicity makes your work easily.

What do you like best? The system is easy to understand and easy to navigate. Filters are very useful and very nice interface. It is easy to add and remove a specific table headers whenever you need them. It is also very easy to find the items are that you are looking for. There are also two views that I liked, the table view and the board view. I can always switch to any of them whenever I want to which really help me in doing and finishing my tasks. What do you dislike? Everything ...

Great Business Tool

What do you like best? Everything is so easy to find and navigate. Locating the information needed to help guests is so easy, and connecting with my coworkers is great as well! I think the interface is great and easy to use/learn. Everything seems to be located in such central spots that you can easily navigate from tickets and customers to find all the information you would need. What do you dislike? I don't think there is anything I really dislike, maybe the refresh times? If there ...

Support Minded HubSpot User

What do you like best? I like how versatile HubSpot is and the many tools included with it. It is also makes communication among team members super easy. As someone who works along side sales, marketing, and support it is easy to collaborate and share information. What do you dislike? Constant tech issues with features breaking and being temporarily unavailable. Once a month it seems there is a serious problem that last over an hour. Another issue is it's unintuitive maneuverability. ...

Learning how to use Hupspot and loving the experience so far

What do you like best? Templates, snippets, ability to add contact fields What do you dislike? Would like more customization of service hub look and feel to better match our website What problems are you solving with the product? What benefits have you realized? Communication, connection and management of customers. Benefits are building a library of responses that can be used to give the same response to all customers.

Benefits in utilizing HubSpot's Knowledge Base

What do you like best? The best help content is informative, engaging, unquestionably clear, and mindful of how and why a customer searched for help in the first place. HubSpot's software enabled us to build knowledge base articles that meet all of those criteria, follow these eight best practices. What do you dislike? Integration with videos or video plugins What problems are you solving with the product? What benefits have you realized? Allowing customers to self educate - ...