HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Fairly intuitive, but lacks some basic customer service items

What do you like best? It was very quick and easy to start gathering customer reviews, from designing the survey to implementation. Data reporting for tickets is fairly easy for basic functions. What do you dislike? CES: The inability to change the "ticket ID" and "ticket name" references made it so I had to change how my organization referenced tickets just to fit the survey. The "this is the industry standard" answer is insufficient to justify the lack of customizing necessary since ...

Customisable and works!

What do you like best? The amount of support! Whether it's looking up one of their blogs or customer service or even jumping on the community hub, chances are you can find the answer to your questions fairly quickly. What do you dislike? Sometimes can bug out from time-to-time where data doesn't seem to load. What problems are you solving with the product? What benefits have you realized? Supporting current customers.

Wonderful experience!

What do you like best? Email templates, Task creation, Report dashboards and the best is HubSpot academy What do you dislike? Nothing as such, maybe if something comes up I will inform. Recommendations to others considering the product: Easy to use and delightful experience. What problems are you solving with the product? What benefits have you realized? email integration was resolved

Kind of hard to get a hang on and some functions are a bit lacking but all over good

What do you like best? Automations and ticket system, Contacts. What do you dislike? The live chat cannot save conversations. Recommendations to others considering the product: Have a plan of your setup ready and use the knowledge of the success managers at Hubspot What problems are you solving with the product? What benefits have you realized? Better responstime and ticket organisation

A good Service Software with a very good looking future.

What do you like best? We loved the simplicity of the tools for our users and the integration with the CRM Hub and Sales Hub made of this tool a powerful ticketing system. The lack of some tools like SLA config or a client's portal is fixed with Workflows, and the Chatbot creation tool called Chatflows is a good point of contact to avoid the use of a Service Rep. What do you dislike? The limit of 100 mails is short when you have dedicated emails for your clients, and the logic of ...

Easy to navigate!

What do you like best? Keeping track of all of my tasks on a daily, weekly or monthly basis. What do you dislike? That if I am a paying customer I still cannot get customer service unless I pay $200 -$400 monthly. Recommendations to others considering the product: Find an easier way to look up your contacts and businesses by the names and phone numbers! What problems are you solving with the product? What benefits have you realized? Trying to be able to find contacts when ...

Good multi channel support system

What do you like best? I like the Service Ticket Portal the most, as well as the chat functionality What do you dislike? That tickets need to be closed before you can send an email by default to customers or prospects What problems are you solving with the product? What benefits have you realized? Less Customer Service costs and higher customer yield, with more rapid case resolution

Ticketing with lots of customizability and intuitive analytics

What do you like best? If you're already running Hubspot for anything else, this is a no brainer. The Kanban-style board makes moving ticket progression simple, analytics are built in, and workflow logic and customization can be molded to fit our unique processes. The knowledgebase follows much the same format as publishing pages, blog articles, etc., so there's not much you'll need to learn if you're already running Hubspot. What do you dislike? Not much to say here. Maybe some of ...

Great for customer support

What do you like best? It is easy to email customers, sort my inbox, chat with customers, etc What do you dislike? Sometimes it has glitches but what website doesn’t What problems are you solving with the product? What benefits have you realized? We are emailing customers for support on their product purchases from us

Useful to collaborate with team members but even more useful when everyone has full access

What do you like best? The user interface is nice, in my opinion. Easy to use. I also like the drag and drop function, that is very useful. What do you dislike? That the capabilities are limited. Sometimes the filters don't work properly. The default filters might be difficult to set up: for example, I only follow tickets for a particular product but every time I check that I see the tickets from another product. Either the default does not work or I don't know what to do,. What ...