HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Great Customer Service and Product

What do you like best? I love how easy Hubspot is to use and how great the customer service is! What do you dislike? Some features that you would think they would provide they do not such as importing content from current Hubspot Landing pages What problems are you solving with the product? What benefits have you realized? Streamlining the way we support our customers

Good experience for customer success

What do you like best? There are a lot of people willing to help you during the time you are new in Hubspot. The best is that inside Hubspot there are our client's contacts, the emails Marketing sends, the tickets we receive, the campaigns we use and the workflows, so you do not need to use different platforms to track the things other teams are doing. It's really easy to use and understand meanwhile you can do a lot of things. What do you dislike? Two people can´t work at the same ...

Support is fast, not stingy, and has empowered us to work more effeciently.

What do you like best? The Service Hub has centralized almost all of our support issues in ways that have saved me and my team a lot of time while streamlining and measuring our capacity to serve well. What do you dislike? I reallllllly want integration with Instagram DM's. That is my biggest annoyance. What problems are you solving with the product? What benefits have you realized? Tracking response time has been incredibly helpful. We want to know exactly how long each support ...

Extremely User Friendly

What do you like best? I come from a very limited program development background and I was able to create different chat pipelines and form requests with ease. It is also super easy to track the efficiently of your chat bot whether it be live or automated, as well as troubleshoot and fix the areas that weren't working correctly. Service Hub offers you step by step break downs on what you need to do next in order to create a successful chat bot. The knowledge based center is also ...

Hubspot Service Hub is the all in one solution to improve and grow Consumer Care

What do you like best? I like that you are able to integrate multiple channels into service hub such as tickets from multiple pipelines, live chat, aircall and all under one dashboard. Having all the customer profile and past interaction or purchase history helps improve customer satisfaction and the process. What do you dislike? I would like to see more detailed and enhanced reporting. What problems are you solving with the product? What benefits have you realized? Customer ...

HubSpot Service Hub Review

What do you like best? We went from using a slew of different tools which didn't work together to HubSpot and I'm very pleased with the reporting tools. It's refreshing to find everything we need all in one place. What do you dislike? I'm not fond of the FB messenger chats not being immediately created as tickets. Our prior program created tickets out of the conversations rather than filtering them into the inbox and having to respond to them from there. Recommendations to others ...

Hubspot is a great platform to use!

What do you like best? If I have any questions or need a quick walk-through when I am working on Hubspot, I always seem to find my answer on the knowledge base section. The knowledge base part of Hubspot has helped my team and I substantially throughout the past month or so of transitioning into Hubspot. What do you dislike? Not much I dislike! I have found that a couple times I have been searching for answers it may send me down a bit of a rabbit hole but for the most part I usually ...

Great Experience with Knowledge Base

What do you like best? The Tools to create my articles. They are fast and easy to use. Everything is done online and everything saves automatically as I am doing the draft for the article. You can upload gifs and pictures that help with the articles as well. They also let you know the health of an article and how many people have liked the article. We also use this with Kixie and have all of our calls transferred and recorded directly into the system This helps with identifying users a ...

Hubspot tools have helped compnay to solved a lot of internal and external problems

What do you like best? How can i see all my customers information and filtering them, also how easy can be to be using templtes, snippets and emails to make things faster and not be dealing with each thing one by one What do you dislike? Only thing im not liking too much is that Workflows cant be looped, this because my company depends sometimes that things happen again if some criteria is not met What problems are you solving with the product? What benefits have you realized? ...

Great Support!!!!

What do you like best? No matter what question I asked the support team was very helpful and had an answer for everything!!! What do you dislike? I haven't found anything that I don't like! What problems are you solving with the product? What benefits have you realized? I am new to HubSpot, so I have been learning how to navigate the ticket system and reporting.