HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Overall good platform for basic customer service with room for improvements

What do you like best? We chose HubSpot Service Hub because that we are using HubSpot for Sales and Marketing, and it is nice to have every team on the same system and collect insightful information such as customer feedback within the same solution. The knowledge base of HubSpot Service Hub is also easy to use and set up - we migrated our previous Knowledge Base within a day and the process was smooth and easy. What do you dislike? Ticket system in HubSpot Service Hub can be ...

Excellent for staying coordinated across departments

What do you like best? I love being able to see a history of activity for each user. As a designer, we often need to reach out to users to schedule interviews or user testing. Being able to pull up a particular user's activity allows me to get a sense of when they were last contacted and for what. This helps me make sure I'm not overwhelming them with too much communication or contact. And gives me a sense of what type of context they have. What do you dislike? Right now I use HubSpot ...

Basic reviews and NPS

What do you like best? The analytics are great and let me easily see the responses that we have received. It is easy to send surveys to lists that have been created in Hubspot and set the surveys to send a follow up on a recurring basis. The NPS is simple and covers all that we need in that type of survey. What do you dislike? The surveys and NPS are too basic for our needs. It is not enough to have a customer experience survey that just asks the customer to select a happy sad or ...

Easy to Use

What do you like best? Super user friendly interface making it very easy to onboard and get yourself up and running What do you dislike? It would be nice if on the knowledge base page the "Create Article" button had the option of importing as well. What problems are you solving with the product? What benefits have you realized? The ability to integrate customer support, email campaigns, and knowledge base has never been easier

HubSpot brought us to the next level of digital marketing

What do you like best? The ease of use and the amount of resources/support provided What do you dislike? There are sometimes weird bugs that happen and we don't get any notice or explanation for them. What problems are you solving with the product? What benefits have you realized? Our workflows have become more crisp!

HubSpot has been a great tool to centralize our Customer Data and experiance.

What do you like best? The Service Hub allows us to have all our customer data in one place. Our sales team is able to bring the customers information in during the Sales process and all the history is there for the Service Team once they start creating tickets with us. The ability for us to be able to create knowledge bases in the same app as well is helpful. The Feedback Surveys that get sent out on every ticket that is closed helps us keep a tab on what our customers are feeling with ...

Overall, good

What do you like best? I like that I can filter tickets, and mass edit! What do you dislike? I wish I was able to filter by parts of the ticket. We have deals connected to tickets and I'd love to filter by deal stage within the ticket. What problems are you solving with the product? What benefits have you realized? It helps up to manage the outbound touchpoints we make.

The Best Service to Ask For!

What do you like best? The customer support! I have answers either same day or next day answered, with links to helpful and well thought out articles as well as insight from that support specialists giving me information on articles that I do look up. What do you dislike? It's hard to say. The only thing I dislike would be such a small little bug, and even then, I was given a way to fix it. Basically when I first started using HubSpot, if I ever pressed backspace it told me to refresh ...

Simple, clear, easy to use

What do you like best? Having used Salesforce in the past, HubSpot is much easier to use interface for a CRM. It provides everything that we need as a client success team and allows us to filter, categorize and sort contacts as needed. The overall best trait for the platform is the ability to see ALL communication listed clearly and easily, especially with the call and email integrations that they have. The university that comes with the platform is also terrific! What do you ...

Easy to use and customize

What do you like best? I like how responsive and helpful the hubspot team has been with any issues I come across when trying to setup hubspt. I like how the CRM is free because that is where a lot of data is stored. The knowledge base if easy to use and navigate. I appreciate that the features can be customized to a certain extent and anytime there are any issues once you reach out to hubspot they will assist in the best way they can. What do you dislike? I dislike how long the ...