HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

HubSpot HelpDesk and Ticketing Review

What do you like best? HubSpot contains all the needed elements successfully create and manage trouble calls via trouble tickets. It allows you to easily create a case and communicate with the affected user What do you dislike? Among the things that are a challenge is the fact that the ticket queue does not refresh automatically. One must manually reload the queue in order to be kept up to date. Also because it is linked into the Marketing portion of HubSpot which will cause an email ...

Very good overall, sometimes I have to reach out multiple times but overall good!

What do you like best? The Live chat feature makes it possible to get some sort of response or answer very quickly What do you dislike? When not everyone is as knowledgable on a specific topic and I have to chat back in multiple times to find someone that knows the solution What problems are you solving with the product? What benefits have you realized? Many problems, having to do with workflows, or many other services within HubSpot. I am kind of our HubSpot guy for my company ...

Great Ticketing and Service Tool

What do you like best? Ease of use, drag and drop interface, linking conversations to tickets is easy What do you dislike? Could be a little more intelligent with conversations and joining them together What problems are you solving with the product? What benefits have you realized? Using the tool to manage our inbound tickets

User-friendly, low barrier, good functionality!

What do you like best? We like the Knowledge Base functionality the best. It made it really easily and accessible for us to transition from boring, static documentation to a digital, searchable environment. What do you dislike? We definitely don't use the Ticket functionality nearly as much as we should or could. What problems are you solving with the product? What benefits have you realized? Our clients can now easily search for knowledge base articles and access information ...

Very useful CRM tool that saves lots of time

What do you like best? We went from using 4-5 different platforms to using 1 (HubSpot) which allowed us to save lots of time! What I like: Lots of automation possible which saves a lot of time, well-organized company/contact tiles which make it easier to gather all the data in one place and to retrieve it easily, email tracking stats built-in, ticket system easy to use. What do you dislike? Some basic features which you'd think are impossible not to have in such a renowned CRM are ...

Simplify customer support

What do you like best? Service hub enables us to connect and communicate with our customers in an efficient and streamlined way. Some of the features that are essential to us include managing contacts using lists, email templates and the knowledge base. It's also very helpful to see the recent activity of each contact. I can't imagine not using Service Hub now. I like being able to view conversations from chat or email in the same place and respond from the conversation inbox. Adding ...

Easy and Smooth

What do you like best? I like how Hubspot is so easy to navigate and so easy to figure out. What do you dislike? Sometimes there is a "Reconnecting" pop-up even if my wifi is good. Recommendations to others considering the product: Very easy to use and navigate and What problems are you solving with the product? What benefits have you realized? Normally customer service

Hubspot Service Hub is fantastic.

What do you like best? What I like best about Hubspot is I can search its extensive Knowledge Base for easy-to-follow step-by-step instruction for many of the questions I have, and if I can't find it, I reach out to Customer Support and they've been extremely helpful in solving my specific issue or question. What do you dislike? There are times when I am searching for a specific solution in the Knowledge Base, and it may populate more general how-to pages, not what I'm looking for ...

HubSpot is critical to our operations in every sense

What do you like best? HubSpot provides us with the ability to log, automate, analyze, and troubleshoot all of our most critical business processes. Relative to pretty much any other software alternative, HubSpot is robust, user-friendly, and something that I actually enjoy using. What do you dislike? - Occasional bugs - I'd appreciate more email (and email sequence) customizability options, and perhaps a drag & drop attachment feature for outgoing messages? - The internal search ...

They go the extra mile!

What do you like best? I like how they give multiple options for how they should contact you. If the chat service is busy, you can always ask them to give you a phone call when you have time. This is great because more often than not a service rep over the phone is much more likely to resolve the issue immediately! They even asked to get into a Zoom call with me so I could share my screen and see exactly what I was seeing. It felt very reassuring knowing they were willing to go to great ...