HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Great and fast way to inform users about all aspects of your product

What do you like best? - Very easy to set up, no dev power needed - Analytics dashboard with keywords is really helpful for tagging articles and writing them based on what users actually search for What do you dislike? Nothing really, very satisfied so far. Even when I don't know how to do something their customer facing teams are very helpful. What problems are you solving with the product? What benefits have you realized? We use it for helping our customers find their way ...

Game Changer

What do you like best? Ease of use. The Knowledge base feature is so simple to use when creating, updating, and maintaining help articles for us. The team at Hubspot is constantly improving the knowledge base and adding new features that we didn't even know we needed. The ability to restrict articles by groups of users lets us use the same knowledge base for our managers as well as our customers. The editing tools and keyword features allow the right article to be found easily. We can ...

HS is beast!

What do you like best? It is powerful and has a natural flow to it. What do you dislike? It is powerful and I don't fully grasp yet. Recommendations to others considering the product: I don't have any What problems are you solving with the product? What benefits have you realized? Looks of Knowledge Base stuff so I'm not the guy in the office asking so many questions.

Hubspot is cool

What do you like best? Automation is really helpful, i like the work flows. What do you dislike? Sometimes I wonder if it is a true CRM, but once the manual setup is right its been working. Recommendations to others considering the product: CX platforms What problems are you solving with the product? What benefits have you realized? I needed a way to segment out customers based on MRR, while I cant import we spent a day doing this as a team.

Hubba-hubba HubSpot! It's set the stage for our growth.

What do you like best? HubSpot allowed us to replace a ton of disparate apps with a convenient and powerful all-in-one platform. Service Hub is key, with knowledge base, academy, chat, workflows, tickets, and more. Big bonus is the tight integration with HubSpot CRM, Sales and Marketing. Last but not least, a very responsive and helpful HubSpot support team! What do you dislike? The good news, bad news is flexibility. So many options and opportunities. It would have been a very steep ...

Loving Hubspot

What do you like best? The automation, workflows, and triggers. What do you dislike? The interface...needs updating. More intuitive for setting up reports What problems are you solving with the product? What benefits have you realized? Understanding how to better use the features

Up and coming

What do you like best? I like the ease of use, simplified integration into other HubSpot features, and focused writing environment. Additionally, the related articles and deep tracking helps with knowing what we'll need to re-write, expand on, and more. What do you dislike? The editor experience is extremely simple, however, that being said it leaves out things like Code Block, Source Code Editing, and other small features. What problems are you solving with the product? What ...

HubSpot CRM

What do you like best? The ability to create automation & tasks What do you dislike? Sometimes needs to check KB if got stuck What problems are you solving with the product? What benefits have you realized? Customer status tracking and tasks automation

Great for marketing and sales, and their service side looks promising.

What do you like best? I love that it is clearly a very powerful tool that is giving us so many options for working with our database. They are also extremely responsive when it comes to help and ongoing service. What do you dislike? There are several features (especially when it comes to reporting) that are missing and/or frustrating. Also for the page builder, it is very very frustrating to work in if you are not an HTML5 expert. Also their survey options are extremely limited. We ...

Good search functionality and easy to create/build

What do you like best? The reporting features. Especially to see what kind of search terms show no results. And in general, how quickly we were able to build a base of KBs, efficiently and easily organized with ability for images and video imports. What do you dislike? Unfortunately we haven't used it enough or in great detail to be able to offer insightful feedback on it.. Only went live about 2 weeks ago. What problems are you solving with the product? What benefits have you ...