HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Very easy and simple to use, just with there were more customizable design options.

What do you like best? Ease of use, very simple to set up and organize. What do you dislike? When it comes to the banners design options, being able to change more about the branding, and overall feel of the knowledge base to be able to match our brand would be great. i.e. customizable colors for callouts and being able to make the banner responsive for more resolutions and mobile devices. What problems are you solving with the product? What benefits have you realized? I have ...

Service Hub has made ticket management and breeze.

What do you like best? - Ability to merge tickets. - Bulk assign and update tickets. - Ability to customise filters easily. What do you dislike? Tracking of long email chains in tickets can sometimes get confusing as replied are duplicated, and it can get hard to follow. What problems are you solving with the product? What benefits have you realized? Integrating sales, custom success and support into one system.

An all-in-one customer and business solution

What do you like best? Everything is connected and a customer can go through every step of a customer journey using Hubspot. It makes collaboration with your team much easier. I've also saved a ton of time and resources by leveraging the chatbot, which I've customized to suit our needs. The way it ties into the Hubspot Knowledgebase is such a timesaver. What do you dislike? Onboarding isn't something easily handled in HS. It seems having something similar to the Sales dashboard ...

User Friendly, Intuitive Platform

What do you like best? Almost every feature I have used so far on HubSpot is easy to find and works wonders. If, for some crazy convoluted reason I would be unable to find what I am looking for, their Customer Service team delivers a fast and efficient solution in the form of their professional assistance and knowledge. What do you dislike? The knowledge hub could use a little more customisability (or I might just be missing a feature or two again :D ) Other than this, I love HS, ...

HubSpot Service Hub...the way to go

What do you like best? HubSpot Service Hub (and Hubspot as a whole) is one of the easiest platforms to use. We would (and do) highly recommend using this platform. Compared to other platforms we have used, it is user-friendly, amazing support if you have any issues. What do you dislike? We've used numerous platforms in the past, and this is still the best platform for us. What problems are you solving with the product? What benefits have you realized? It's great because it works ...

Great Experience

What do you like best? We streamlined our customer on-boarding experience and support time What do you dislike? There are still limitations to what you can do if you are a B2B business What problems are you solving with the product? What benefits have you realized? Customer support time, and process

Simple tool for Service management

What do you like best? Integration with blog, website and image catalogue What do you dislike? No link with remote service tool and IoT platforms. Not available in mobile APP for service. Recommendations to others considering the product: It's a good tool for simpe SW vendor What problems are you solving with the product? What benefits have you realized? Very simple knowledge base editor with a clear link between customer-sales order-product critical paths to avoid ...

HS review

What do you like best? workflows and apps integration and feedback tool What do you dislike? limited reporting functionality especially on counting business days What problems are you solving with the product? What benefits have you realized? redundant manual tasks. people can do other things aside from doing the repetitive tasks

Interesting

What do you like best? organizes all incoming information in the form of tickets. Communication with customers easier What do you dislike? Search tool doesn't look inside attachments in emails/tickets. What problems are you solving with the product? What benefits have you realized? Communication, smooth and effective communication with customers and vendors

We grew our revenue in ways we couldn’t imagine

What do you like best? The key thing we like about Service Hub from HubSpot is the fact that we can easily out of the box, automated a lot of feedback processes. This leads us to clients having another touch point plus we get valuable insight into our staffs performance, on auto pilot. The other feature we really love is a trend line which shows our overall client satisfaction overtime, in real time. This can drive better decisions around products, services and staff training. The ...