HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Easy to use and with great possibilities

What do you like best? The ease of use. Creating articles and utilising the search bar to further extend our knowledge base. What do you dislike? To our service reps the idea of altering a template to set up the page seems a bit scary. What problems are you solving with the product? What benefits have you realized? We provide our customers with an updated point of self service. To provide guides and answers to our most common questions is key.

HubSpot Service Hub allowed Semy to develop a Customer Help Center in no time.

What do you like best? If offered an easy tool to take existing information and organize it into a customer facing "Help Center". What do you dislike? It took a some time to understand how the tool worked and how to organize your information. Overall it was an easy tool to use. Once you did a few articles things started to flow. What problems are you solving with the product? What benefits have you realized? Customers have access to our platform's information and simple ...

Easy to setup, incredible insights

What do you like best? The best part about using Service Hub is the ease of knowledge base and workflow setup. We switched from Zendesk a few months ago and were able to migrate over our knowledge base with one click. Further, Service Hub provides us valuable insights into the customer lifecycle and helps us better target our different customer segments. What do you dislike? It would be nice if the knowledge base template was a little more customizable. What problems are you ...

At another level!

What do you like best? The possibility of this tool is basically endless. It can basically do it all. What do you dislike? To tool do so much with so many features that it occasions some downtimes What problems are you solving with the product? What benefits have you realized? This has allowed us to be much more in control of the actions our clients are taking and be very proactive.

Great tool!

What do you like best? I like how we can organize things by creating different pipelines. This helps me and my team prioritize what needs to be done first. How you can filter them based on create date / owner makes it very helpful as well. What do you dislike? Some downtime.. but it happens to any technology, right? Recommendations to others considering the product: I highly recommend this tool to any company looking for something to organize the way they communicate to their ...

Important tool if your company wants happy customers

What do you like best? NPS, tickets, sequences and workflows. These functions goes hand in hand for us to get happy customers. What do you dislike? There is no dislikes. Yes, it costs a bit but at the same time you can see this cost as an extra colleague. What problems are you solving with the product? What benefits have you realized? It helps us communicate with our customers and it makes our customer success teams work so much easier.

Hubspot Review 2020

What do you like best? Very user friendly, and great for all types of marketing analytics. What do you dislike? I have not found something I dislike yet! What problems are you solving with the product? What benefits have you realized? All types of marketing insights, and easier to send clients quotes and receive leads

I am specially using Knowledge base of Hubspot and its very interactive.

What do you like best? I liked the "Alt-text" part of image which helps search engine to find your articles as well as the little notes you can place with different colors to grab the attention of customer. What do you dislike? You cannot select the alignment of your text and image. What problems are you solving with the product? What benefits have you realized? We are setting up our knowledge base with Hubspot. As mentioned above, Hubspot is more user friendly and aubspot ...

A comprehensive and adaptable solution

What do you like best? HubSpot service hub is a great tool for businesses looking to streamline their ticketing and flow of established knowledge. The ticketing feature is simple yet comprehensive, and the Knowledge Base and Surveys integrate very well with existing information architecture, such as your website or pre existing surveys. The ability for automations just adds on to the comprehensiveness of the tool, and makes life fiendishly easy for marketing automators as well as ...

Perfect!

What do you like best? I like the fact that the knowledge base is integrated with all the contact system: email, ticket, conversations. In any moment I can reach out the articles without open the knowledge base. It is also good because I can use screencast and traslate my articles without effort. What do you dislike? I think more analytics tools (maybe customizable) could be useful. Also a ticket platform available for the contact would complete the service. What problems are you ...