HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Easy to Use!

What do you like best? I love HubSpot Service because it gives me so many great benefits for customer service without having to purchase yet another software. It's easy to use and has all of the features we need plus some. True to HubSpot, there are also many helpful videos and trainings to get you started as well as use cases. HubSpot service has helped keep us organized and stay on top of our customer needs as well as keep our internal processes in check. Before we used HubSpot Service, ...

Service Hub

What do you like best? Since our sales team used Hubspot it made sense to move our ticketing here too. We've been pretty happy with the Company and Contact information, and how easy it is to add custom properties to track the data points that matter to us. We've also recently implemented the CES feedback survey, which is really helpful to get client feedback on how my team did in helping them. What do you dislike? The notifications seem a bit wonky at times. All the tickets are there, ...

Easy & Effective

What do you like best? I like the intuitive setup and ability to add to it. I also, like the functionality of it. It is providing clients (and their customers) real benefit by answering the questions they ask most often in Knowledgebase articles. I also love the chat tool. The ticketing portal is also very user friendly and easy for customers to maintain. What do you dislike? There is not anything I have found that I dislike. What problems are you solving with the product? What ...

Everything you need in one place

What do you like best? Keeps all correspondence in one place whether it is their ticket, live chats, forms etc. All team members can be kept in the loop. What do you dislike? Templates are only accessible based on the 1st 5 uploaded instead Of being able to choose 5 that free users get to utilize. Recommendations to others considering the product: It is a very helpful tool for providing great customer service with a large team What problems are you solving with the product? ...

Some features missing

What do you like best? Good knowledge base and helpful team. Good to have the connection to the marketing suite too. What do you dislike? Limited social media connections and reporting focuses on marketing Recommendations to others considering the product: Needs more progress to have common features as standard What problems are you solving with the product? What benefits have you realized? Our customer service suite use this as their main tool

Happy and looking for workarounds

What do you like best? The possibility of creating workflows to achieve my goals. When a teammate asks for something to help them (reports, or seeing certain information in a certain way, for example) almost always I say yes, we can do that in Hubspot. What do you dislike? There are things I need to find workarounds for, such as the migration of historical emails in our Gmail, make the triggers work properly, or locate errors within the workflows that aren't so clear to me. It takes ...

HubSpot Service Hub

What do you like best? Everything is in one spot & easily accessible. The interface is easy to navigate and find my way around. The custom reporting is great for tracking how things are going. The ability to connect with customers and solve their problems instantly via chat is a huge help. What do you dislike? The majority of what you need costs more money. This is not a great product for newer businesses who are still in the early growing stags. Recommendations to others ...

Great experience and tools to support the customer facing teams in streamlining workflows.

What do you like best? The ticketing bit and reports generation on dashboard. What do you dislike? Limitation of SMS and other forms of communication within Hubspot. What problems are you solving with the product? What benefits have you realized? Pipeline management for customer management and knowledge base for resolving issues.

Hubspot is by far the best CRM platform I've used

What do you like best? The platform itself is very intuitive and the integrations are superb. What do you dislike? Not much to be honest, think it would be good to highlight new features more often perhaps. Recommendations to others considering the product: Go for it - very easy to get the hang of it. What problems are you solving with the product? What benefits have you realized? Integrations with marketing platforms are brilliant - it allows us to fully understand our ...

great entry point if you already use Hubspot

What do you like best? It is really easy to structure and begin to write articles in a very simple and easy to use interface What do you dislike? It is really hard to get custom. if you want to match the knowledge center with more advanced branding this is very complicated. Also, the simplicity really holds you back when you want to start adding images, thumbnails or anything clickable. The interface is a little like the good old Paper clip days of microsoft word where adding images ...