HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Knowledge base article creation/design

What do you like best? I like that is a straightforward and simple service customer and employee communication platform. You could be granular in terms of a list of users' access. It segmented into departments for easy navigation and use. I like that it has potential use and improvement. There are other features that we could potentially utilize for our own usage later. The support chat has a good response time and it is a good sign in case we will have issues later. There is also a ...

Great software to use and helps to streamline our Company work

What do you like best? I like that everything is tracked and stored all in one place, I know exactly where to go to find the information needed. What do you dislike? It is sometimes not always the most user friendly and can take a while to learn all the ins and outs of the program. What problems are you solving with the product? What benefits have you realized? Being able to track emails, track our business metrics and customer nps has been a huge benefit.

Nice workflows interaction with NPS ratings

What do you like best? NPS survey with all properties segmentation What do you dislike? Impossible to create complex inter Hubs worklfows and Marketing online forms are only available with contact properties (no ticket properties mixed with contact properties) What problems are you solving with the product? What benefits have you realized? Whole ticketing system. Possibility to customize the tickets with properties concerning our specific products.

Excellent, customer focused Service package

What do you like best? Intuitive use and setup - easy to integrate and familiar interface. Very simple to see email threading. Communal ticketing and automation flows generally excellent What do you dislike? No current integrated client service portal - we needed to manufacture our own using 3rd party tools and approved integrations. Not necessarily a problem but you will need to bear in mind Recommendations to others considering the product: Excellent if you have any other ...

The tools needed to keep organized

What do you like best? I love the ticket boards in Hubspot Service Hub. Not only it is customizable but you can see at a glance who needs help on their work. Tasks is also an incredible efficiency for powering through your personal to-do lists. The templates are SMART and snippets make quick work out of common replies. I feel like I've gotten so much more time back in my day. What do you dislike? The inbox feature is a trainwreck but it's slowly getting better. Recommendations ...

Using Hubspot for customer support

What do you like best? I like few things, my company using Hubspot for many departments,mrketing, sales etc so: 1. I can have access to many people in my company, can tag them, ask for help, we can make notes to each other under each ticket/email 2. I can have access to many channels in one place - website chat, FB messanger, email 3. I can have access to a history of purchase and browsing history of the client and it helps me to understand their needs better What do you ...

Hubspot has proven to be user friendly and an efficient way for us to communicate with our users.

What do you like best? I love being able to have access to the Reports Dashboard. Working in customer support, the reports dashboard allows us to see our progress with tickets, customer satisfaction, and areas of opportunity so we can continue to better serve our customers! What do you dislike? The Merge ticket feature could be more user friendly What problems are you solving with the product? What benefits have you realized? Hubspot gives my company the tools to communicate ...

Hubspot review

What do you like best? The most helpful thing about hubspot service hub is that it is easy to use. What do you dislike? The least helpful thing about hubspot service hub is that it is difficult to build automatic work flows. What problems are you solving with the product? What benefits have you realized? With hubspot service hub we are managing support, marketing, and a bit of sales.

Straightforward to set up and get going

What do you like best? The ease of setting up service hub was great. HubSpot service hub made it easy to set up everything related to ticketing, chat, the knowledge base, and more. It was extremely intuitive to figure it all out on our own. Plus, whenever we needed help a HS representative was always standing by on chat to answer any of our questions. What do you dislike? What was problematic for us with the HubSpot service hub were the product limitations. Because it is a fairly new ...

The Best Tool for client service in your Startup

What do you like best? You can easily configure chat flows and link forms directly from your website to HubSpot. With Pro Account, you have a knowledge base and conditional chats. Very powerful. The support from the Hubspot team is perfect. If you are a startup, you could apply for a startup program with 90% off What do you dislike? Everithink is fine, but maybe more capabilities in the starter account. Recommendations to others considering the product: You can easily ...